Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Matthew Phillips

Barrie,ON

Summary

A truly engaged hospitality professional, who loves to build a culture of happy, engaged, and challenged team members, empowering them to thrive in their respective roles. My 15 plus years of senior management experience with brands including Fairmont Hotels, Marriott Hotels, IHG Intercontinental Hotels Group, and Hilton Hotels, combined with my keen eye for budgeting, finance, and cost controls, have provided maximum returns on investments for the organizations I have worked for.

Overview

15
15
years of professional experience

Work History

REGIONAL DIRECTOR / EXECUTIVE DIRECTOR OF OPERATIO

Aurora Group of Companies
Vaughan, Ontario
04.2016 - Current

· Acquired over $85 million in assets over the last 3 years, growing our group to over 10 fully operational businesses including hotels, manufacturing, residential land development and commercial real estate.

· Achieved annual gross revenues of over $20 million collectively across the group of companies.

· Built four very strong hotel management teams, from the GM, to over 80% of all hotel leaders.

· Assembled a head office team including our corporate controller, construction managers, our accounting team and executive assistants for our ownership, to support our growing operations.

· On-boarded numerous businesses including two hotels in the last three years, setting up systems, policies, procedures, best practices, payroll, human resources and accounting systems for each.

GENERAL MANAGER

Holiday Inn Express & Suites Huntsville Muskoka
Huntsville, Ontario
08.2011 - 04.2016

· Increased total annual revenues by a combined $1.2 million in just 5 years, with an average annual increase of 10.96%.

· Increased GOP by over $550,000 in just 5 years, while achieving an average GOP % of over 43%.

· Ranked 5th in the entire country out of 95+ Holiday Inn Express Hotels for 12 month running overall guest satisfaction scores from IHG, by creating a fun and engaging work culture for all hotel staff.

· Won IHG’s Hotel of the Year Award, for all of Canada, across all IHG branded hotels for 2015.

DUAL PROPERTY GENERAL MANAGER

Pinestone Resort & Conference Centre & Holiday Inn Express & Suites Huntsville Muskoka
Haliburton and Huntsville, Ontario
04.2013 - 06.2014

· Provided leadership to a full service resort, conference centre & golf course, while simultaneously running a select service hotel 90 minutes away, with total revenues of $6 million annually.

· Built a proper leadership team at the resort, implementing reporting, targets, goals, metrics, and KPI’s, along with weekly 1 on 1 meetings for all leaders and departments.

· Increased total annual revenues by 6.16% and GOP by 6.64% that year.

· Inspired and created the Matt Duchene Golf Tournament to support Minden Flood Relief, which was showcased on Hockey Night in Canada and is now an annual event raising funds for the hospital.

Education

General Manager Certification -

Intercontinental Hotels Group
Atlanta, GA
01-2012

General Manager Certification

Marriott Hotels & Resorts
Atlanta, GA
01-2011

Hospitality Management

Humber College of Applied Arts & Technology
01-2000

Skills

Executive Team Leadership

Culture Creator & Relationship Builder

Operational Budgeting & Finance

Business / Market Analysis & Planning

P&L Management

Exceptional Revenue Management

Strategy Driven Results

Guest Service Expert

Accomplishments

IHG Torchbearer Award – Holiday Inn Express & Suites Huntsville Muskoka - 2016
Awarded to the hotels who achieve the absolute highest guest satisfaction scores in North America

Affiliations

Huntsville Municipal Accommodation Tax Board – Executive Member – 2018 - 2021
I was instrumental in the initial development and creation of this board through a partnership with Huntsville’s Town Council. The board was composed of four local hoteliers, the Mayor of Huntsville, one Chamber of Commerce board member and a Huntsville BIA board member. Together we worked to allocate funds to different community events and organizations to grow tourism in Huntsville.

Timeline

REGIONAL DIRECTOR / EXECUTIVE DIRECTOR OF OPERATIO

Aurora Group of Companies
04.2016 - Current

DUAL PROPERTY GENERAL MANAGER

Pinestone Resort & Conference Centre & Holiday Inn Express & Suites Huntsville Muskoka
04.2013 - 06.2014

GENERAL MANAGER

Holiday Inn Express & Suites Huntsville Muskoka
08.2011 - 04.2016

General Manager Certification -

Intercontinental Hotels Group

General Manager Certification

Marriott Hotels & Resorts

Hospitality Management

Humber College of Applied Arts & Technology
Matthew Phillips