Matthew Perales
1659 East G St. Apt 244 Ontario
Summary
Versatile and dynamic, excelled as an IB Associate at Amazon, training over 100 associates to peak performance and leading teams to daily goals. Demonstrated exceptional problem-solving and active listening skills across roles, including high-stress situations as a Police Dispatcher. Skilled in M.S Office and adept in fostering a safe, efficient environment, showcasing a blend of technical and interpersonal abilities.
Overview
9
9
years of professional experience
Work History
IB Associate - Amazon Fulfillment Center (SBD6)
Amazon.com
07.2024 - Current
- Learning Ambassador, training over 100 associates in decant, stow, problem solve and water spider.
- leading problem solve by helping other associates and creating a gameplan to reach our daily goal.
- Supporting the team in various positions based on needs.
- Coaching and developing associates who have become top performers in their respected roles.
- Proven ability to learn quickly and adapt to new situations.
OB Associate - Amazon Fulfilment Center(LGB3/LGB7)
Amazon.com
08.2020 - 03.2021
- Worked in various positions in outbound based on needs.
- Top performer in pack singles, and SmartPac.
- Problem Solved and SLAM Trained (No longer have permission due to timeframe)
- Lead associate in indirect roles such as tote running and water spider.
- Transferred to LGB7 learning a new role in picking.
- Top performer in picking in 2021.
Police Dispatcher
Montclair Police Department
09.2024 - 12.2024
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
Security Officer
The Walt Disney Company
10.2017 - 10.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Collaborating with local law enforcement agencies by reporting risk assessments and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolling the resort using vehicles maintaining for outside security and safety.
Outside Service Attendant
Donovan Brother (Sierra Lakes Golf Course)
06.2016 - 10.2017
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Marshalling the course to provide pace of play and customer satisfaction.
Education
Bachelor of Science - Criminology
National University
La Jolla, CA06-2028
Skills
- Learning Ambassador
- Problem Solve Trained
- VRC Trained
- Jam Clear Trained
- Water Spider Trained
- Pallet Jack Trained
- MS Office (Excel, PowerPoint, Word)
- Radio Ettiquette
Timeline
Police Dispatcher
Montclair Police Department
09.2024 - 12.2024
IB Associate - Amazon Fulfillment Center (SBD6)
Amazon.com
07.2024 - Current
OB Associate - Amazon Fulfilment Center(LGB3/LGB7)
Amazon.com
08.2020 - 03.2021
Security Officer
The Walt Disney Company
10.2017 - 10.2023
Outside Service Attendant
Donovan Brother (Sierra Lakes Golf Course)
06.2016 - 10.2017
Bachelor of Science - Criminology
National University
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