Matthew Peña
San Francisco,CA
Summary
Dynamic leader with proven expertise in team management and customer service at Safeway. Enhanced inventory management systems, reducing out-of-stock occurrences significantly. Skilled in relationship building and staff development, fostering a collaborative environment that drives efficiency and performance. Committed to maintaining safety standards while achieving operational excellence.
Overview
17
17
years of professional experience
Work History
Person in Charge - P.I.C.
Safeway
01.2024 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained and processed invoices, deposits, and money logs.
- Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
- Ensured accurate inventory records by promptly updating the store's electronic database with product information from incoming shipments.
- Reduced out-of-stock occurrences by conducting regular cycle counts and working closely with the purchasing department to address discrepancies.
- Acted as a liaison between stocking team members and management, effectively communicating any concerns or suggestions for improvement to relevant parties.
Dairy Manager
Safeway
12.2021 - 11.2023
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Enhanced dairy department efficiency by implementing effective inventory management systems.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within the department.
- Analyzed sales data to identify trends and make informed decisions on product assortment adjustments, maximizing profitability.
Night Crew Stocker
Safeway
06.2017 - 12.2021
- Promoted a positive workplace culture by fostering teamwork, assisting fellow crew members when needed, and maintaining open communication lines.
- Maximized shelf space utilization by strategically organizing products based on sales data and customer preferences.
- Increased customer satisfaction through prompt assistance with locating items and answering inquiries outside regular business hours.
- Provided training support for new hires on stocking procedures, equipment operation, safety protocols, ensuring quick integration into the team.
- Collaborated effectively with team members to complete nightly tasks efficiently and meet established goals.
- Enhanced store appearance with meticulous organization and arrangement of merchandise displays.
- Reduced out-of-stock occurrences by promptly replenishing shelves with accurate product placement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Cashier
Safeway
04.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pharmacy Technician
Walgreens
01.2015 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Pharmacy Technician Trainee
Kaiser Permanente
10.2014 - 12.2014
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Daycare Assistant
Sacramento Adventist Academy
08.2008 - 06.2010
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Associate of Arts -
CCSF
San Francisco06.2014
High School Diploma -
South Sutter Charter
Placerville, CA06-2010
Skills
- Effective leadership
- Team management
- Staff development
- Innovation skills
- Customer service
- Attention to detail
- Relationship building
- Safety orientated
- Active listener
- Inventory management
Timeline
Person in Charge - P.I.C.
Safeway
01.2024 - Current
Dairy Manager
Safeway
12.2021 - 11.2023
Night Crew Stocker
Safeway
06.2017 - 12.2021
Cashier
Safeway
04.2017 - 06.2017
Pharmacy Technician
Walgreens
01.2015 - 03.2016
Pharmacy Technician Trainee
Kaiser Permanente
10.2014 - 12.2014
Daycare Assistant
Sacramento Adventist Academy
08.2008 - 06.2010
Associate of Arts -
CCSF
High School Diploma -
South Sutter Charter
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