Matthew Parkes
Belleville,ON
Summary
Adept at navigating complex databases and enhancing billing accuracy, my tenure at Olameter showcased my meticulous attention to detail and proficiency in handheld device operation. Skilled in oral communication, I effectively resolved customer issues at Stream International, boosting loyalty. My ability to work independently and prioritize safety underpins my track record of driving results and operational efficiency.
Overview
20
20
years of professional experience
Work History
Meter Reader Technician
Olameter
01.2020 - 12.2023
- Reduced discrepancies between reported and actual usage through diligent attention to detail during meter reading tasks.
- Detected potential tampering or damage to meters, promptly reporting issues to appropriate authorities for investigation and resolution.
- Navigated complex databases with ease while inputting collected data from each assigned route accurately and efficiently.
- Ensured timely completion of assigned routes with accurate meter readings, contributing to efficient billing processes.
Merchandise Handler
Maxwell Paper Products
09.2012 - 02.2016
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
Customer Service Representative
Stream International
05.2004 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Quinte Secondary School
Belleville, ON06.2003
Skills
- Work independently
- Handheld Device Operation
- Punctuality
- Defensive Driving
- Oral communication
Timeline
Meter Reader Technician
Olameter
01.2020 - 12.2023
Merchandise Handler
Maxwell Paper Products
09.2012 - 02.2016
Customer Service Representative
Stream International
05.2004 - 08.2006
High School Diploma -
Quinte Secondary School
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