Matthew Olson
Fresno
Summary
Detail-oriented professional with a 4.0 GPA and a real estate license. Excels in fast-paced environments while ensuring exceptional guest experiences. Cultivates teamwork and anticipates needs to exceed expectations and drive a culture of accountability.
Overview
3
3
years of professional experience
Work History
Server
Manhattan Steakhouse and Bar
Fresno
01.2026 - Current
- Delivered exceptional service to large volume of daily customers, ensuring satisfaction and repeat business.
- Guided guests in menu selections and addressed dietary inquiries to enhance dining experience.
- Demonstrated enthusiasm and in-depth knowledge of restaurant's menu to engage and inform guests.
- Processed transactions accurately using point-of-sale systems efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Pismos Coastal Grill
Fresno
09.2024 - 01.2026
- Provided exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Provided outstanding service to high volume of daily customers.
- Managed order delivery, ensuring accurate food presentation to guests.
- Assisted guests with menu selections and dietary inquiries efficiently.
- Processed transactions accurately, ensuring efficient billing and customer satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Executed opening and closing duties, organizing dining area and restocking supplies to maintain operational readiness.
- Operated POS terminals for order input, bill splitting, and total calculations.
Maintenance Crew Member
Dragonfly Golf Club
Madera
09.2023 - 08.2024
- Conducted routine maintenance and repairs on buildings, grounds, and equipment to ensure safety and functionality.
- Inspected carts for any damage or wear and tear before renting them out.
- Sanitized and maintained carts to ensure cleanliness and prevent cross-contamination.
- Greeted customers and provided assistance with their cart needs.
- Greeted customers and provided excellent customer service.
- Loaded and unloaded delivery vehicles with food items.
- Arranged merchandise displays to enhance visual appeal and improve customer engagement in the Pro Shop.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
Special Education Instructional Assistant
Nelson Elementary School
Fresno
10.2022 - 09.2023
- Provided assistance to students with special needs, including those with physical and learning disabilities.
- Collaborated in developing Individual Education Plans to address specific needs of students with special needs.
- Instructed students on basic academic skills such as reading, writing, math, science, and social studies.
- Created tailored lesson plans for individual students and small groups, aligning with their unique educational goals.
- Supported teachers by helping to implement classroom instruction and activities.
- Monitored and reported student progress to teachers and parents to support educational development.
- Utilized positive reinforcement techniques to encourage appropriate behavior from students.
- Supervised students during lunch, recess, field trips, assemblies, and other school-related events.
- Assisted with physical therapy exercises designed to improve motor skills and coordination.
Education
High School Diploma -
Clovis West High School
Fresno, CA06-2022
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- Table Service & Guest Engagement
- Menu Knowledge & Upselling
- POS Systems & Cash Handling
- High-Volume Service
- Food Safety & Sanitation
- Alcohol Service & ID Verification
- Customer Relationship Management
- Opening & Closing Duties
- Time management
- Team Communication & Support
- Conflict Resolution
Education and Training
other,other
Timeline
Server
Manhattan Steakhouse and Bar
01.2026 - Current
Server
Pismos Coastal Grill
09.2024 - 01.2026
Maintenance Crew Member
Dragonfly Golf Club
09.2023 - 08.2024
Special Education Instructional Assistant
Nelson Elementary School
10.2022 - 09.2023
High School Diploma -
Clovis West High School
Some College (No Degree) -
Fresno City College