Matthew Nwankwo
St. Catharines,ON
Summary
Possess customer service, sales, import, and documentation skills, an additional IT background, knowledge of the latest office management techniques, and experience using specialized software packages. Strong ability to lead cross-functional teams and contractors through complex projects with precise operational methods. Demonstrable skills and experience in planning logistics and inventory operations. Comfortable functioning within demanding work environments. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level Logistics position. Ready to help the team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager , Import & Exports
Unikem Industries Limited
09.2017 - 12.2023
- Reported directly to director on workflow and status of shipments.
- Actively processed critical paperwork to facilitate efficient logistics.
- Managed paperwork such as form M, pre-arrival assessment reports, Standard Organization of Nigeria permits, National Agency for Food and Drug, Administration and Control permits, and other related freight forwarding and shipping permits.
- Leveraged harmonized system codes for items and data capture on customs software to enable issuance of assessment notice for duty payment
- Managed clearing of shipments for parent company and all subsidiaries and accompanied operations personnel when required
- Efficiently liaised with Nigerian customs and authorities on every import and export shipment
- Partnered with clearing agents concerning providing them with earning documents
- Worked as loading master on cargo vessel, supervised loading or unloading of bulk shipments underground, and was in charge of transfers/shift handling.
- Involved in timely and clear communication with chief officers and captain of vessel and safe ground operations during loading or unloading of cargo to tank farms.
- Coordinated with all escalated complaints and enquiries efficiently and effectively.
- Coordinated all export-related activities by road and sea from warehouse to destination.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing resolution.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
Logistics and Freight Coordinator
Axelerom S.A.L Nigeria Limited
04.2017 - 09.2017
- Managed all import shipments over 50 countries to Nigeria and any other desired destination
- Coordinated all export shipments concerning booking, documentation processing and export processing from Nigeria to other countries
- Liaised with Worldwide Partners Alliance (WPA) of over 408 members on receiving competitive rates concerning shipments on ex-works or FOB basis
- Actively processed form M, Pre-Arrival Assessment Reports, and other related freight forwarding and shipping documentation activities
- Managed clearing of documents and accompanied operations personnel where needed
- Partnered with Nigerian customs and authorities on every related query concerning import and export shipments
- Offered quality responses to customer contacts in person, by telephone, and by email
- Dealt with inquiries and answered calls from new and existing customers
- Offered solutions positively to customers
- Recorded all queries and made notes on logging software
- Received and managed calls and tracked and shipped products to respective warehouses.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Generated detailed reports on key performance indicators to support continuous improvement initiatives within departments.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Increased staff efficiency through comprehensive training programs focused on process improvements and best practices.
Customer Service and Documentation Officer
Murphy Shipping and Commercial Services Ltd.
08.2007 - 04.2017
- Received and managed customer calls, tracked and shipped products to customers, and ensured timely and accurate delivery of products
- Successfully processed form M, Pre-Arrival Assessment Reports, Standard Organization of Nigeria Permits, National Agency for Food and Drug, Administration and Control Permit and other related freight forwarding and shipping activities
- Managed clearing of documents and accompanied operations personnel where needed
- Liaised with Nigerian customs and authorities on every import and export shipment
- Coordinated related customer contacts in Customer Relationship Management (CRM) model and all associated documentation
- Authored quality responses to customer contacts in person, by telephone, and by email
- Recorded all queries and made notes on logging software.
- Managed approximately 30 incoming calls and emails per day from customers
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed strong relationships with stakeholders through effective management of contracts and agreements.
- Increased team productivity by maintaining up-to-date procedural guides for various departmental tasks.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Boosted customer satisfaction with clear and concise user manuals, simplifying product use for clients.
Education
Bachelor of Science - Information Technology
National Open University of Nigeria
Lagos, NigeriaDiploma in Supply Chain Management -
Alison
Ireland 07.2023 - 07.2023
Certificate in Secure Software: Concepts and Requirements -
Alison
Ireland 07.2023 - 07.2023
Skills
- Logistics Planning
- Inventory Control Leadership
- Transportation Management
- Communication
- Team Leadership
- Strategic Thinking
- Data Analysis
- Negotiation expertise
- Microsoft Office
- Conflict Resolution
- Multitasking Abilities
- Basic Math
- Data Management
- Networking
- Recordkeeping
- Computer Skills(SAGE 300, Microsoft CRM, NAV accounting packages and customs software packages)
Certification
- Landover Aviation Business School (IATA) | Dangerous Goods Regulation Course
- Certified in Logistics, Transportation and Distribution | Member – Association for Supply Chain Management
References
Dr Tayo Denton, CEO and Visionnaire-in-Chief, ProRad, Inc, info@Pro-Rad.com, +1 416 725 9330
Languages
English
Professional Working
https://www.linkedin.com/in/matthew-nwankwo-720016b4/
My linkedin profile
Timeline
Diploma in Supply Chain Management -
Alison
07.2023 - 07.2023
Certificate in Secure Software: Concepts and Requirements -
Alison
07.2023 - 07.2023
Manager , Import & Exports
Unikem Industries Limited
09.2017 - 12.2023
Logistics and Freight Coordinator
Axelerom S.A.L Nigeria Limited
04.2017 - 09.2017
Customer Service and Documentation Officer
Murphy Shipping and Commercial Services Ltd.
08.2007 - 04.2017
Bachelor of Science - Information Technology
National Open University of Nigeria