Matthew Nielsen
Vernon,BC
Summary
Resourceful Supervisor trained in resolution of critical issues within a time-sensitive environment with a successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Fireplace supervisor
Ace plumbing and heating
Kelowna, Bc
07.2024 - Current
- Coordinated service calls, repairs, and installation schedules for field technicians.
- Reviewed work orders for plumbing and heating repairs before crew assignments.
- Trained new technicians in safety, tools, and work procedures.
- Quoted for solid fuel and gas fired appliances throughout the Okanagan region.
- Install, plan and inspect solid fuel appliances for code compliance.
- Managed material requests, parts staging, and supply checks for daily jobs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Fireplace Installer
Ace plumbing and heating
Kelowna, British Columbia
10.2022 - 07.2024
- Installed fireplace units for Ace Plumbing and Heating residential and commercial projects.
- Connected gas lines and venting systems according to local code requirements.
- Measured openings and prepared sites for fireplace placement and fit.
- Tested ignition systems, burners, and controls before final customer handoff.
- Communicated installation steps and safety needs with customers and team members.
- Ensured work areas were tidy to promote safety and efficiency and removed debris after fireplace installation completion.
Fireplace Installer
Joes fireplace products
Squamish, BC
10.2016 - 09.2022
- Installed gas and wood fireplaces for joes fireplace products.
- Connected gas lines and venting systems according to local code requirements.
- Measured openings and prepared sites for fireplace placement and fit.
- Carried tools, parts, and materials to job sites and work areas.
Helper
Greer sprayfoam
Burnaby, British Columbia
09.2015 - 06.2016
- Assisted sprayfoam crews by preparing jobsite and staging materials for efficient project execution.
- Loaded and unloaded insulation supplies, tools, and spray foam equipment.
- Masked surfaces and protected areas before spray application.
- Maintained cleanliness of hoses, guns, and work areas post-project to ensure safe and organized work environment.
- Supported team operations by executing various tasks to enhance productivity. to support team operations and improve workflow efficiency.
Education
Red Seal Gas Fitter (B) - Gas Fitter
Okanagan College
Kelowna, BC 03.2024 - 10.2025
Okanagan College
Kelowna, BCSkills
- Gas line routing
- Venting systems
- Burner testing
- Code compliance
- Crew supervision
- Clear communication
- Conflict resolution
- Attention to detail
- Safety leadership
- Problem solving
- Project management
- Documentation and reporting
- Decision-making
- Team leadership
Timeline
Fireplace supervisor
Ace plumbing and heating
07.2024 - Current
Red Seal Gas Fitter (B) - Gas Fitter
Okanagan College
03.2024 - 10.2025
Fireplace Installer
Ace plumbing and heating
10.2022 - 07.2024
Fireplace Installer
Joes fireplace products
10.2016 - 09.2022
Helper
Greer sprayfoam
09.2015 - 06.2016
Okanagan College