Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew Morehouse

Hamilton,ON

Summary

Experienced with managing branch operations, with strong background in conflict resolution, policy implementation, and performance management. Skilled in fostering positive workplace environments and guiding teams through changes. Known for collaboration, adaptability, and consistently achieving desired outcomes in fast-paced settings. Highly reliable, with focus on building trust and driving results through effective communication and strategic thinking.

Overview

11
11
years of professional experience

Work History

Branch Manager

RBC Royal Bank
05.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Evaluated employee feedback surveys to identify areas for improvement within the company culture, leading to targeted interventions that increased satisfaction levels overall.
  • Facilitated difficult conversations between employees when necessary, resulting in mutually beneficial resolutions and improved working relationships.
  • Resolved conflicts effectively through mediation, negotiation, and active listening techniques.

Assistant Branch Manager

RBC Royal Bank
12.2020 - 04.2023
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Provided timely advice, counsel and information to leadership to assist them in managing and resolving complex employee issues and concerns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Financial Advisor

RBC Royal Bank
02.2020 - 11.2020
  • Built strong relationships with clients, building trust and loyalty in managing their financial needs.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Collaborated with team members to improve overall client and colleague experience.
  • Mentored new to role advisors to help support their proficiency and confidence.
  • Uncovered opportunities through discussions, recommending home equity and alternative strategies for client needs.

Banking Advisor

RBC Royal Bank
02.2018 - 01.2020
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Strengthened customer relationships through timely follow-ups and proactive communication.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.

Client Advisor

RBC Royal Bank
10.2014 - 01.2018
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.

Education

Psychology

McMaster University
Hamilton, ON
06-2014

Bachelor of Arts - English Language And Literature

McMaster University
Hamilton
06-2011

Skills

  • Employee engagement
  • Coaching and mentoring
  • Recruitment and selection
  • Conflict resolution
  • Strategic planning
  • Collaboration
  • Analytical and critical thinking
  • Time management
  • Problem-solving abilities
  • Active listening
  • People Leadership
  • Ethics and compliance

Languages

English
Native or Bilingual

Timeline

Branch Manager

RBC Royal Bank
05.2023 - Current

Assistant Branch Manager

RBC Royal Bank
12.2020 - 04.2023

Financial Advisor

RBC Royal Bank
02.2020 - 11.2020

Banking Advisor

RBC Royal Bank
02.2018 - 01.2020

Client Advisor

RBC Royal Bank
10.2014 - 01.2018

Psychology

McMaster University

Bachelor of Arts - English Language And Literature

McMaster University

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Matthew Morehouse