Matthew Moran
Spring Valley
Summary
Operating partner with proven track record in driving business growth and operational excellence. Skilled in strategic planning, financial management, and optimizing processes. Strong focus on team collaboration and delivering measurable results. Adaptable leader known for reliability and effective problem-solving in dynamic environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Operating Partner - Fashion Valley Mall
P.F. Chang’s China Bistro
San Diego, CA
01.2016 - Current
- Hired as a FOH Manger in July 2016 and was responsible for the financials and training in the Bar for the Carlsbad location. In 2018 filled roles in Fashion Valley and La Jolla, where I was again responsible for the Bar and assumed the role of Training Manager, ensuring staff education and accountability to standards. In September of 2019 I was promoted to Operating Partner and given the responsibility of the Carlsbad location and in October of 2024, I made a lateral move to take over the bistro in San Diego at Fashion Valley Mall, the 5th busiest in the company with over 7 million in sales annually.
- Currently lead the charge with the Guest Experience, Culinary Excellence, and financial results for San Diego. Foster community relations through marketing strategies, levering local connections to help drive traffic. Partner with Simon Properties in community relations and donations. Utilization of development, delegation and leveraging of talent with the management team and staff to achieve company and store goals.
- Earned Certified Training Restaurant status. Assisted in the internal development and promotion of 4 Sous Chefs, 3 AOPs, 6 FOH Mangers, and 10 Lead employees between 3 locations.
Operational General Manager
Buffalo Wild Wings
01.2015 - 01.2016
- As the Operation General Manager I was directly accountable for the Restaurant Managers. This includes HOH (Heart of the House) Manager, FOH (Front of the House) Manager, Assistant Managers and Shift Leads. I am required to maintain a safe environment, and improve bottom line profitability through appropriate expense control and revenue management. I collaborate with the Guest Experience Business Model General Manager, FOH Manager and HOH Manager to ensure the experience for the guest. My job is directly accountable for all operations within the restaurant, including budgets, P&L management and reconciliation, assets protection, ordering & inventory, Responsible Alcohol Service compliance as well as Hazard Analysis & Critical Control Points (HACCP) standards. I am responsible for Operations Excellence (OPEX), Profit after Controllable Expenses (PACE), Labor Management, ticket times, Quality Service Cleanliness (QSC), and all other applicable programs. I lead the drive to attract, hire and develop the talent needed to drive the business. Responsible for performance management, coaching, developing and recognition of HOH and FOH Managers, Assistant Mangers, Shift Leads, Trainers, and Hourly Team Members.
Bar Manager, Assistant General Manager, General Manager
Stone Brewing World Bistro & Gardens Escondido & Liberty Station
01.2010 - 01.2015
- As General Manager I was responsible for managing guest flow while providing leadership, development and direction for Management and hourly staff. Lead the charge on developing a training manual that allowed us to change the hiring philosophy with in the Bistro. Pivotal in the recruitment, and hiring of the FOH Supervisory team and was responsible for their ongoing development. I was in charge of ensuring payroll accuracy as well as schedules and filled the roll of HR conduit for all Bistro staff. I implemented systems, wrote policies and procedures and ensured that controls were in place for follow up. These systems helped drive sales from $5.5 million to $9 million within three years. In 2013 I assisted in opening the Liberty Station location for the joint venture of Moana Stone Services Corporation. I was responsible for the recruiting and hiring of over 250 employees and provided ongoing mentoring of the Beverage Department which consisted of 3 Bar Supervisors and 37 hourly employees. I developed the Beverage Leadership team in regards to understanding financials, employee relations, and maintenance and repair of both beer and wine draft systems. I created a job description for the Beverage Coordination Manager who was responsible for running the department, product procurement, and the facilitation of staff education as well assisting in coordinating large on site events with the Bistro Event team.
General Manager
chili's Grill and Bar
San Diego, CA
01.2002 - 01.2010
- Provided leadership and development for hourly employees and management staff at four different Chili's locations in San Diego. Implemented systems and controls while ensuring follow up for quality, development, guest focus, and financial results. Experienced in solving problems and creating solutions. Responsible for cleanliness, food quality, inventory maintenance, training and development, and new menu rollouts or revisions. Involved with building guest traffic through local marketing and in house hospitality. Have been Unit Training manager for three different Chili's locations and was part of the restaurant opening Management team for multiple San Diego locations. Created a hospitality focused atmosphere with staff by providing public praise for guest interaction or private coaching to develop team member skills. Held all champion profiles of a Chili's manager: Guest, People, Systems and Quality assurance, Financial, before becoming General Manager.
Restaurant Manager
Trophy's Sports Bar and Grill
San Diego, CA
01.2000 - 01.2002
- Responsible for financial results in regards to labor and liquor cost. Coordinated ongoing training and development for front of the house hourly team members. Assisted Chef with cross training cooks, teaching menu knowledge, and inventory maintenance and control.
Restaurant Manager
Canyon Cafe
San Diego & Glendale, CA
01.1997 - 01.2000
- Obtained position of food server and bartender in January of 1997. Responsible for providing guest service, and experienced in cash handling and have an extensive knowledge of liquor, beer, and wine. Accepted promotion to Manager in February of 1998 at San Diego location. I was responsible for the scheduling, inventory maintenance, and financial results of the bar for the establishment. April of 1999 we closed the location in San Diego and I was offered a transfer to the Glendale CA location. My responsibilities at the Glendale location consisted of on going training of all front of the house staff, scheduling of front of the house staff and financial results in regards to labor and liquor costs. Have experience in local marketing and booking live entertainment.
01.1990 - 01.1998
- Will provide locations of employment for these years if requested.
Education
Palomar Junior College
San Diego, CA01-1994
Skills
- Excel, Word, Google Docs/Cloud, Power Point, 10 key, able to use all office applications
- Operational excellence
- Problem resolution
- Customer relationship building
- Marketing
- Training and coaching
- Data-driven decision making
- Efficiency optimization
- Interpersonal skills
- Professional and courteous
- Adaptability and flexibility
- Effective communication
Accomplishments
- Secured a Cabaret license with Canyon Cafe in Glendale; introduced live entertainment and dancing
- Tasked with planning and execution of Canyon's evolvement with the Bite of Seattle food festival 1998/1999
- Co-Manager of the year with Chili's 2004
- Certified Training Managing Partner for San Diego Market
- Facilitated 5 NRO in the San Diego market for Chili's
- Created 5 job profiles and built a supporting training program for FOH team at Stone Brewing Company Escondido.
- Used Training program to open Stone Brewing World Bistro & Gardens Liberty Station
- Certified Training Store Operator with P.F. Chang's San Diego/Carlsbad
- Successfully converted to Off Premis Dining during Pandemic, able to retain over 60% of staff members when reopening for full service.
Certification
- Serve Safe
- Serve Safe Proctor
- Responsible Alcohol Service/LEADS
- Cicerone Certified Beer Server
- Sexual Harassment Training
- CPR/AED Certified
Languages
Spanish
Limited Working
Timeline
Operating Partner - Fashion Valley Mall
P.F. Chang’s China Bistro
01.2016 - Current
Operational General Manager
Buffalo Wild Wings
01.2015 - 01.2016
Bar Manager, Assistant General Manager, General Manager
Stone Brewing World Bistro & Gardens Escondido & Liberty Station
01.2010 - 01.2015
General Manager
chili's Grill and Bar
01.2002 - 01.2010
Restaurant Manager
Trophy's Sports Bar and Grill
01.2000 - 01.2002
Restaurant Manager
Canyon Cafe
01.1997 - 01.2000
01.1990 - 01.1998
Palomar Junior College