Matthew Moores
Leduc,AB
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management.
Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Assistant
Cougar Fuels Ltd
04.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
- Completed daily logs for management review.
Roughneck
Sun Country Well Servicing
09.2018 - 02.2020
- Expedited pipe connection processes during drilling operations through efficient use of tongs, slips, elevators, and other tools.
- Reported to driller about machine malfunctions or other problems.
- Minimized potential hazards through timely identification and reporting of any unsafe conditions or practices observed on site.
- Washed service rig and performed regular maintenance and inspections.
- Used hand and power tools safely and efficiently, following manufacturer and company directions.
- Cleaned up and inspected equipment after use.
Swamper
Spearing Service
12.2013 - 09.2018
- Pressure washed tools and maintained clean work area.
- Managed waste disposal appropriately according to environmental regulations, maintaining company compliance.
- Cleaned and inspected trucks and franc trucks after jobs.
- Assisted in the training of new Swampers, ensuring they were well-prepared for their roles and responsibilities.
- Supported efficient transportation of goods using appropriate loading techniques for safe handling during transit.
- Ensured timely completion of projects by assisting with loading and unloading materials.
Quality Assurance Monitor / CSR
Sykes Enterprises, Incorporated
02.2007 - 12.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma of Technology - Computer Repair / Networking - Technology
Academy Canada
Corner Brook, Canada08.2007
High School Diploma -
Basque Memorial
Red Bay, NL06.2005
Skills
- Route Planning
- Scheduling Coordination
- Prioritization
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Communication abilities
- Office 365 proficient
- Shipping and receiving
- Warehouse Management
Languages
English
Full Professional
Timeline
Dispatcher Office Assistant
Cougar Fuels Ltd
04.2022 - Current
Roughneck
Sun Country Well Servicing
09.2018 - 02.2020
Swamper
Spearing Service
12.2013 - 09.2018
Quality Assurance Monitor / CSR
Sykes Enterprises, Incorporated
02.2007 - 12.2013
Diploma of Technology - Computer Repair / Networking - Technology
Academy Canada
High School Diploma -
Basque Memorial
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