Matthew Montpetit
Senneville,QC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
General Manager
St Constant Honda / Encore Honda
2020.09 - 2024.06
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis by measuring KPI's.
- Achieved sales targets consistently by closely monitoring sales performance and training sales process.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued business.
- Hired, trained and supervised team of service staff to obtain dealer CSI and profitability objectives.
General Sales Manager
Excel Honda
2018.03 - 2020.09
- Motivated team members to meet and exceed sales objectives by setting goals, tracking performance on daily basis and implementing sales process.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and training sales process.
- Train sales staff on Dealer DMS/CRM while following up daily to ensure process consistency.
- Forecasted and managed dealer sales objectives and budgets to maximise dealer profitability.
General Manager
Elite Kia
2011.06 - 2018.03
- Hire and Train all staff and implement all processes as dealer was an open point location.
- Grow the business from an open point to 1800 active service customers within the first 5 years.
- Expanded the client base by implementing effective business development strategies.
- Managed expenses , reviewed financial statements regularly to maximize profitability.
Fixed Operations Manager
Excel Honda Moto
2006.01 - 2011.06
- Optimized inventory management to minimize costs without compromising parts availability or service quality.
- Developed annual budgets, allocating resources effectively to maximize profitability and operational efficiency.
- Trained daily and weekly service process to boost morale and improve retention rates among service technicians and advisors.
- Implemented customer retention strategies for long-term business growth and positive brand reputation.
Education
DEC - Accounting And Finance
Delta College
Montreal, QC06.2001
DEC - Social Science
John Abbott College
Sainte-Anne-de-Bellevue, QC12.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Group and individual instruction
- New Hire Training
Languages
English
Native or Bilingual
French
Full Professional
Timeline
General Manager
St Constant Honda / Encore Honda
2020.09 - 2024.06
General Sales Manager
Excel Honda
2018.03 - 2020.09
General Manager
Elite Kia
2011.06 - 2018.03
Fixed Operations Manager
Excel Honda Moto
2006.01 - 2011.06
DEC - Accounting And Finance
Delta College
DEC - Social Science
John Abbott College
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