Matthew Montejano
Redwood City
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Sharon Heights Golf & Country Club. Proven ability to enhance member satisfaction through effective team collaboration and problem-solving. Experienced in POS system operation and staff training, fostering a positive environment for both employees and guests.
Overview
7
7
years of professional experience
Work History
Outside Service Attendant
La Cumbre Country Club
Santa Barbara, CA
07.2024 - 12.2025
- Provided exceptional customer service to enhance member experiences and satisfaction.
- Maintained cleanliness and organization of outdoor facilities and equipment.
- Collaborated with superior team members to coordinate event setups for tournaments and gatherings.
- Trained new staff on best practices for service delivery and equipment handling.
- Collaborated with colleagues to develop and implement new strategies for enhancing guest experience and overall satisfaction at the golf course.
- Facilitated effective communication between pro shop staff and outside service attendants to ensure an optimal operation.
- Processed merchandise transactions by operating POS system with accuracy.
Outside Service Attendant
Palo Alto Hills
Los Altos, CA
05.2023 - 01.2024
- Same job requirements as the La Cumbre Country Club
Outside Service Manager
Sharon Heights Golf & Country Club
Menlo Park, CA
11.2020 - 04.2023
- Supervised outside service staff to ensure optimal member experience and operational efficiency.
- Coordinated daily activities of outside services, aligning tasks with club priorities and member needs.
- Developed standard operating procedures for equipment maintenance, improving reliability and safety protocols.
- Resolved member inquiries and concerns promptly, maintaining high satisfaction rates within the club community.
- Collaborated with management to design initiatives that enhanced overall guest services at the facility.
- Oversaw scheduling of staff shifts, balancing workload efficiently while avoiding overtime costs as possible.
- Utilized industry software systems to manage reservations, tee times, and billing processes accurately and efficiently.
- Managed a team of service attendants, ensuring optimal performance and staff development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Camp Director
Legarzabasketball
Menlo Park, CA
04.2019 - 06.2020
- Developed and implemented engaging basketball programs for diverse age groups.
- Trained and supervised staff to ensure high-quality camp experiences.
- Managed logistics for daily operations, including scheduling and resource allocation.
- Fostered a positive environment promoting teamwork, sportsmanship, and personal growth among campers.
- Coordinated with parents to address concerns, ensuring clear communication and satisfaction.
- Oversaw team of counselors and support team members.
- Developed and directed programs suitable for children between ages of 4 and 14.
Education
Bachelor of Arts - Communications
University of California, Santa Barbara
Santa Barbara, CA12-2025
Skills
- Strong work ethic
- Initiative and Self-motivation
- Customer service
- Teamwork and collaboration
- Problem-solving
- Punctual and reliable
- POS system operation
- Merchandise sales
Most Inspirational Player - Men's Varsity Golf
Lettered in golf all four years of high school, in all of which I was named Most Inspirational Player, fostering a cohesive and tight-knit team environment and raising team morale.
Timeline
Outside Service Attendant
La Cumbre Country Club
07.2024 - 12.2025
Outside Service Attendant
Palo Alto Hills
05.2023 - 01.2024
Outside Service Manager
Sharon Heights Golf & Country Club
11.2020 - 04.2023
Camp Director
Legarzabasketball
04.2019 - 06.2020
Bachelor of Arts - Communications
University of California, Santa Barbara