Matthew Melcher
San Jose
Summary
Dynamic Associate Community Manager at Poshmark with expertise in conflict resolution and leadership. Proven ability to develop and implement strategies that boost team performance and community engagement. Skilled in data analysis and effective communication, driving proactive solutions while fostering strong relationships across diverse teams.
Overview
20
20
years of professional experience
Work History
Associate Community Manager
Poshmark
Redwood City
12.2021 - Current
- Leads a team of six dispute resolution specialists in managing and resolving community conflicts, ensuring a fair outcome in accordance with our policies.
- Developed and implemented conflict resolution strategies, policies, and procedures for our team to adhere to when working with our community.
- Maintained accurate records of dispute cases, outcomes, and follow-up actions to track progress and identify areas for improvement.
- Works with higher-level management to resolve intricate problems and create proactive strategies.
- Led a team of fifty for a week while rotating eight community managers.
Team Lead
Poshmark
Redwood City
12.2020 - 12.2021
- Led a team of 4 and provided assistance with growth
- Created a team doc for the manager to assist in focal reviews
- Followed up with case reviews to ensure team members of accurate case handling
- Provided feedback for multiple customer service strategies to implement the correct changes needed to better serve our community
Dispute Management
Poshmark
Redwood City
12.2018 - 12.2020
- Retained information from training in a timely manner
- Held a consistent case count and routinely hit set goals
- Nominated for package point person
- Reached out to create a Nike Authenticity document
- Presented a Nike Document to the team via Zoom
- Nominated to present project Mint refresher
- 1 of 2 to create the Project Mint slide presentation
Production Manager
Olympic Recognition Products
San Jose
06.2005 - 04.2018
- Ensured all aspects of projects were completed according to the client's specifications
- Formed production teams, Composed meetings, Drafted timescales for both inside and outside installations
Education
Diploma -
Monta Vista High School
Cupertino01.2002
Skills
- Conflict resolution
- Leadership
- Policy creation
- Effective Communication
- Microsoft Office and Excel
- Effective Relationship Builder
- Data analyzing
References
Furnished Upon Request
Awards
Burger King Scholarship, Given for work experience course in High School
Timeline
Associate Community Manager
Poshmark
12.2021 - Current
Team Lead
Poshmark
12.2020 - 12.2021
Dispute Management
Poshmark
12.2018 - 12.2020
Production Manager
Olympic Recognition Products
06.2005 - 04.2018
Diploma -
Monta Vista High School
Similar Profiles
Shruthi KrishnanShruthi Krishnan
Community Manager, Client Engagement & Support (India) at PoshmarkCommunity Manager, Client Engagement & Support (India) at Poshmark
Kaitlin AlhambraKaitlin Alhambra
Sr. Operations Associate at PoshmarkSr. Operations Associate at Poshmark
Ruthie CassettariRuthie Cassettari
Fashion Merchandiser at PoshmarkFashion Merchandiser at Poshmark