Matthew McDonald
Ottawa
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level public service full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized,dependable and proficient in Microsoft Suite applications. Willingness to take on added responsibility to further experience and meet team goals.
Overview
9
9
years of professional experience
Work History
Junior Project Officer
Canada Revenue Agency
03.2024 - Current
- Assisted in the development of comprehensive project plans, resulting in timely and successful project completion.
- Maintained accurate documentation of all project-related activities to ensure easy access for future reference or audits.
- Monitored project progress and provided regular updates to stakeholders, ensuring transparency and alignment with expectations.
- Identified potential risks and implemented mitigation strategies, minimizing impact on project timelines and outcomes.
- Maintained open communication by presenting regular updates on project status to clients.
Optical Sales Associate
Gloucester Family Optometrist
02.2020 - 02.2024
- Scheduling, organizing calendars
- Prepared patients for examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Utilized internal system to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Student Optician/Cashier/Customer Service Representative Specialist
Costco
01.2016 - 01.2020
- Operated cash register for cash, check, and credit card transactions.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Post-Secondary Diploma - Optical Sciences
Northern Alberta Institute of Technology
04.2022
Post Secondary Diploma - Business Marketing
Algonquin College
04.2018
Skills
- Consultative Sales Approach
- Customer Needs Assessments
- Customer Retention
- Operational Efficiency
- Experienced in MS Word, Excel, PowerPoint, Outlook, and OneNote
- Active Listening
- Data analysis
- Coordination
- Reading Comprehension
- Recordkeeping Strengths
- Managing Multiple Tasks
- Administrative Support
- Analytical problem-solving
- Staff Training
- Team collaboration
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Junior Project Officer
Canada Revenue Agency
03.2024 - Current
Optical Sales Associate
Gloucester Family Optometrist
02.2020 - 02.2024
Student Optician/Cashier/Customer Service Representative Specialist
Costco
01.2016 - 01.2020
Post Secondary Diploma - Business Marketing
Algonquin College
Post-Secondary Diploma - Optical Sciences
Northern Alberta Institute of Technology
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Kumar TusharKumar Tushar
Error Examiner at Canada Revenue Agency - Agence du revenu du CanadaError Examiner at Canada Revenue Agency - Agence du revenu du Canada
Gino VaillancourtGino Vaillancourt
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada
Michelle CheungMichelle Cheung
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Jean Charles DOUHOTJean Charles DOUHOT
Conseiller Clientèle – Gestionnaire de comptes at ADVANS CÔTE D'IVOIREConseiller Clientèle – Gestionnaire de comptes at ADVANS CÔTE D'IVOIRE