Matthew McDonald
Glencoe,ON
Summary
Dynamic and dedicated professional with a strong background in customer service at Tim Hortons. Recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Proven ability to foster teamwork and maintain organized workstations, contributing to a positive environment and operational efficiency. Skilled in cash handling and relationship building.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Hortons
09.2024 - 04.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Volunteer
Community Over Cancer
06.2024 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Babysitter
Lisa Moons
02.2021 - 07.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Education
No Degree - Egyptogist
SDCI
Strathroy, ON06-2027
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Clear communication
- Money handling
- Heavy lifting
- Organizing work stations
- Relationship building
Languages
English
Professional Working
Soccer
I play at London Toronto-FC Regional team I practice 3 times a week and play 1 game a week when the summer comes around. But I will work around that schedule and I can give the days I can work to you. When it comes to games I will try to go to all of those but with practices I can miss those. I do play all year around but after september I will only have 2 practices a week. I love to play soccer and I also love to work.
Timeline
Team Member
Tim Hortons
09.2024 - 04.2025
Volunteer
Community Over Cancer
06.2024 - 06.2024
Babysitter
Lisa Moons
02.2021 - 07.2023
No Degree - Egyptogist
SDCI
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