Matthew McCusker
Carlsbad
Summary
A restaurant Service Manager excelling in team management and committed to providing an excellent guest experience while providing safe , hygienic and delicious food in compliance with the company's quality assurance standards. Skilled at training staff and maintaining high standards of sanitation and safety in compliance with California and FDA health regulations. Committed to maximizing operational efficiency , problem solving and ensuring a positive workplace environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Grill
06.2024 - Current
- Oversee daily restaurant operations, ensuring compliance with health and safety regulations
- Train staff on food preparation techniques and customer service standards
- Passed and led multiple EcoSure audits with passing score of 93 and above
- Count and record restaurant inventory
- Lead team in high pressure moments while maintaining proper food safety and sanitization procedures
- Reconcile cash and card transactions to maintain accurate records
- Maximize quality assurance by completing frequent line checks
- Conduct health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Verify prepared food meets standards for quality and quantity before serving to customers
- Inspect equipment and machinery for proper working condition and directed staff to clean and repair as needed
Crew Member
Chipotle Grill
08.2023 - 06.2024
- Maintained cleanliness and organization of workstations to enhance operational efficiency
- Operated kitchen equipment proficiently, contributing to smooth food production processes
- Worked well with teammates and accepted coaching from management team
- Provided excellent customer service by greeting customers and meeting quality expectations
- Became familiar with products to answer questions and make suggestions
- Operated cash register to ring up final bill and process various forms of payment
Education
High School Diploma -
Carlsbad High School
Carlsbad, CA06-2024
Skills
- Team management
- Sanitization
- ServSafe food manager
- HACCP and GMP (training in progress for certification)
- Workplace safety (OSHA 10 certified)
- Adaptable
- Inventory control and record keeping
- Quality assurance
Career Objective
To progress further in the food industry, focusing on quality assurance and health and safety roles.
Certification
- ServSafe certified
- HACCP and GMP training certified (in progress)
- OSHA 10 certified
- EPA 608 Universal
- Miracosta Electrician Program certificate
- Miracosta HVAC Program certificate
- American Heart Association CPR AED and First aid certified
Timeline
Service Manager
Chipotle Grill
06.2024 - Current
Crew Member
Chipotle Grill
08.2023 - 06.2024
High School Diploma -
Carlsbad High School