Matthew Marradi
Los Angeles
Summary
Capable Server passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. Looking to bring a history of exceptional service to a growing restaurant.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Del Friscos Double Eagle Steak House
02.2024 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Became a top seller for the restaurant with wine knowledge and upsells.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upselling at any and all appropriate times
Content Creator
Self
03.2020 - Current
- Created a known brand and have a growing fan base (40k+)
- Develop original content through social listening and independent sources.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Applied current editing and photography tools to tell great stories.
- Raised 60k to film an animated project which was sent to film festivals
Server
Del Friscos Double Eagle Steak House
10.2018 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Became a top seller for the restaurant with wine knowledge and upsells.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upselling at any and all appropriate times
Server
Belcampo
02.2018 - 10.2018
- Delivered quality service by providing a warm and welcoming environment.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Provided friendly and attentive service.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Server
Baltaire Restaurant
12.2017 - 03.2018
- Consistently provided professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Assisted co-workers whenever possible.
- Provided up scale fine dining etiquette.
Server
The Tuck Room Tavern
02.2016 - 04.2017
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Personal Assistant
Producers and Artists Development group
Jan 2015 - Jan 2018
- Filed paperwork and organized computer-based information.
- Developed professional relationships with reliable vendors, including dry cleaning, tailors and designers.
- Sourced and ordered office equipment and supplies.
- Dropped off paper work all around Los Angeles.
- Drove employer to meetings whenever needed.
Sales
Spatola
05.2016 - 08.2016
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
Busser/food runner
Firenze Trattoria
01.2012 - 12.2012
- Greeted guests in a timely and professional manner.
- Received beverage orders from wait staff and delivered beverages to guests.
- Carefully followed safety and sanitation policies handling food and beverages.
- Waited tables if waiters could not.
- Delivered food to specific tables.
- Took orders for food on busy nights.
Education
High School Diploma -
Canyon Crest Academy
2011
Associate of Arts - Psychology/communications
Mira Costa College
2013
Associate of Arts - undefined
The Mixology Master Method
2016
Skills
- Engaging personality
- Fluency in English and French
- Responsible alcohol service
- Handling difficult customers
- Able to lift 60 pounds
- Skillful menu development
- Clear and effective communication
- Positive attitude
- Highly reliable
- Accomplished in large event catering
- Aloha POS system
- Strong client-interaction skills
Certification
- The Mixology Master Method
Timeline
Server
Del Friscos Double Eagle Steak House
02.2024 - Current
Content Creator
Self
03.2020 - Current
Server
Del Friscos Double Eagle Steak House
10.2018 - 03.2020
Server
Belcampo
02.2018 - 10.2018
Server
Baltaire Restaurant
12.2017 - 03.2018
Sales
Spatola
05.2016 - 08.2016
Server
The Tuck Room Tavern
02.2016 - 04.2017
Busser/food runner
Firenze Trattoria
01.2012 - 12.2012
Personal Assistant
Producers and Artists Development group
Jan 2015 - Jan 2018
High School Diploma -
Canyon Crest Academy
Associate of Arts - Psychology/communications
Mira Costa College
Associate of Arts - undefined
The Mixology Master Method
- The Mixology Master Method
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