Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Matthew Ma

Matthew Ma

Los Angeles,CA

Summary

Results-driven professional with extensive automotive knowledge and seven years of leadership experience at Chick-fil-A. Proven ability to manage teams, optimize operations, and deliver exceptional customer service. Adept at combining technical expertise with strong interpersonal skills to drive efficiency, mentor staff, and exceed performance goals. Passionate about leveraging a deep understanding of cars and leadership experience to contribute to dynamic automotive or customer-focused environments.

Overview

7
7
years of professional experience

Work History

Manager

Chick-fil-A
07.2018 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate of Arts - Communications

College of The Canyons
Valencia, CA
05-2024

Skills

  • Marketing
  • Expectation setting
  • Policy implementation
  • Contract management
  • Performance management
  • Change management
  • Team leadership
  • Time management
  • Competitor research
  • Decision-making
  • Documentation and reporting
  • Inventory management

Interests

  • Buying and flipping car parts
  • Automotive media
  • Social media and marketing
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Food Tourism

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager

Chick-fil-A
07.2018 - Current

Associate of Arts - Communications

College of The Canyons

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Matthew Ma