Michelle Little
Calgary
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Strong communication and intrapersonal skills with the proven ability to mentor and help others succeed. Results oriented with keen ability to spot opportunities to leverage complex solutions to support and deliver on growth strategies. Drive and enthusiasm to problem solve and transform challenges into new opportunities.
Overview
7
7
years of professional experience
Work History
Senior Manager Trade Finance
ATB Financial
09.2023 - Current
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Improved team performance by providing comprehensive trade lending coaching and credit training and fostering a collaborative work environment.
- Developed strategic plans for business growth, resulting in increased enterprise sales results and increased number of complex lending transactions.
- Managed a diverse portfolio of both internal and external client relationships, consistently maintaining high levels of satisfaction and retention.
- Exceeded established KPI for company, regional team and individual performance through teamwork and focus on customers.
Relationship Manager
Export Development Canada
07.2020 - 08.2023
- Responsible for growing and maintaining a portfolio of 60+ mid-market clients across Alberta
- Providing support for Canadian exporters through risk mitigation, LC support, & working capital financing. Working in collaboration with Canadian Chartered Banks, Credit Unions, & other industry partners
- Manage relationships at the CEO and CFO level. Building and maintaining effective long-term relationships with clients, external and internal partners, & key industry associations within the international trade ecosystem
- Proven track record of overachieving on client acquisition, cross-sell, & retention sales targets. Consistent top performer in Western Canada. Most recently achieved 40% year over year client acquisition growth
Associate Relationship Manager
Export Development Canada
04.2019 - 07.2020
- Responsible for growing and maintaining a portfolio of 15+ small business and lower mid-market clients across Alberta
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Supported Alberta’s Business Development team where needed by providing back up and assisting with team growth strategy development.
- Demonstrated excellent prioritization and time management skills by successfully stick-handling multiple portfolios at once
Account Coordinator
Export Development Canada
08.2017 - 04.2019
- Responsible for supporting Western Canada’s Business Development team’s account administration
- Updated internal databases and CRM system with account information to maintain concise, clear records.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Escalated issues to appropriate channels as necessary.
Education
Bachelor of Management - Finance
University of Lethbridge
Lethbridge, AB12.2014
Skills
- Business Relationship Cultivation
- Deadline Management
- New Business Generation
- Critical Thinking
- Product Knowledge
- Risk Management
- Verbal and Written Communication
- Team Leadership
Personal Development
January 2020-January 2023 Calgary Carbreal Palsy Association Board of Directors- Treasurer
March 2020- February 2023- Junior League of Calgary- Co-Chair Provisional Development Committee
Timeline
Senior Manager Trade Finance
ATB Financial
09.2023 - Current
Relationship Manager
Export Development Canada
07.2020 - 08.2023
Associate Relationship Manager
Export Development Canada
04.2019 - 07.2020
Account Coordinator
Export Development Canada
08.2017 - 04.2019
Bachelor of Management - Finance
University of Lethbridge