Matthew Lemanski
Toronto
Summary
Motivated server/bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Pint Public House
01.2022 - 01.2024
- High-volume service: working in fast-paced environments with high volume of customers (30+), able to handle multiple tables efficiently without compromising on service quality
- Upselling success: utilizes upselling techniques that lead to increased sales and enhance customer satisfaction, such as suggesting specials, additional sides, or premium beverages
- Dealing with difficult customers: able to effectively handle challenging situations with dissatisfied customers, turning their experience around and leaving them satisfied with service through patience, communication, understanding and conflict resolution
- Handling large parties: frequent experience in managing large groups or private parties, which involves ensuring everyone receives excellent service and coordinating with kitchen and other staff effectively
- Collaboration with kitchen and bar staff: working collectively with kitchen and bar teams in order to ensure timely delivery of food and beverages to guests (e.g., assisting with food running, hosting, cleaning/stock of glassware, cutlery and side plates)
- Assisted in training new hires: providing guidance on restaurant standards and best practices.
Server
King Taps
09.2022 - 07.2023
- Menu knowledge: able to develop an in-depth understanding of the restaurant's menu, including details about various dishes, dietary information, and ingredients, which allows personalized recommendations to customers
- Special dietary needs: knowledge based assistance in catering to customers with special dietary requirements (e.g., gluten-free, vegetarian, allergies)
- Wine and beverage pairing: knowledge of various beverages, through work field trips and taste testing which allows for competent recommendations to customers, enhancing their dining experience
- Cash handling and POS proficiency: comfortable processing payments through various POS systems, and managing transactions effectively
- Health and safety compliance: adherence to health and safety regulations and maintaining a clean and sanitary work environment to ensure the safety of customers and colleagues.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Leader
RCR Hospitality
03.2021 - 09.2021
- Coordinate Food Delivery: Ensure timely and accurate delivery of meals to cast and crew members on set, adhering to the shooting schedule.
- Manage Dietary Requirements: Accommodate various dietary preferences and restrictions, including vegan, gluten-free, and allergy-specific needs.
- Maintain Hygiene Standards: Follow proper food safety and handling procedures to ensure the hygiene and quality of delivered meals.
- Communicate with Catering Team: Liaise with the catering team to confirm meal orders, make adjustments as needed, and ensure availability of necessary supplies.
- Assist with Meal Setup: Arrange and present meals in a visually appealing and accessible manner for cast and crew.
- Track Meal Orders: Keep records of meal orders, delivery times, and any specific instructions or preferences from cast members.
- Handle Special Requests: Address any special meal requests or last-minute changes efficiently and professionally.
- Support Team Coordination: Work collaboratively with the catering and production teams to streamline meal delivery processes and minimize disruptions on set.
- Provide Exceptional Service: Deliver meals with a positive attitude, ensuring a pleasant dining experience for all cast and crew members.
- Maintain Cleanliness: Ensure all food delivery areas are kept clean and orderly before, during, and after meal service.
Server
Waterfront Warehouse
05.2018 - 01.2020
Education
Bachelor of Science - Marine Biology
Dalhousie University
Halifax, NS05.2020
Skills
- Collaborative
- Detail-oriented
- Adaptable
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Certification
- Smart Serve
- Food Handler
- First Aid
Languages
English
Native or Bilingual
Timeline
Server
King Taps
09.2022 - 07.2023
Server/Bartender
Pint Public House
01.2022 - 01.2024
Shift Leader
RCR Hospitality
03.2021 - 09.2021
Server
Waterfront Warehouse
05.2018 - 01.2020
Bachelor of Science - Marine Biology
Dalhousie University
- Smart Serve
- Food Handler
- First Aid
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