Matthew Lee Busch
Chula Vista
Summary
Dynamic professional with a proven track record at Jamul Casino, excelling in customer service and problem-solving. Leveraging military expertise in operations and leadership, I effectively enhance guest experiences while promoting services. Skilled in IT project management and communication, I consistently deliver results that exceed expectations.
Overview
18
18
years of professional experience
Work History
Valet Attendant and Guest Services Ambassador
Jamul Casino
01.2022 - 01.2023
- Provided exceptional valet services, ensuring prompt and courteous vehicle retrieval and delivery.
- Offered outstanding guest services, addressing customer inquiries, resolving issues, and promoting Jamul Casino's amenities and services.
- Utilized excellent problem-solving skills to handle guest complaints and concerns, ensuring a positive experience.
- Consistently promoted Jamul Casino's daily, weekly, and monthly promotions, encouraging guests to participate and enhancing their overall experience.
IT Specialist
01.2013 - 01.2019
- Managed and maintained IT infrastructure, including computer labs, cable, and fiber management systems.
- Implemented and enforced robust cybersecurity measures to protect sensitive information and systems.
- Collaborated with cross-functional teams to design, implement, and maintain IT solutions.
- Conducted regular security audits and risk assessments to identify vulnerabilities and implement corrective actions.
- Provided technical support and training to end-users, ensuring seamless adoption of new technologies.
Forward Observer/Fire Support Team Specialist
US Army
01.2013 - 01.2019
- Conducted reconnaissance and surveillance to gather intelligence and support tactical operations.
- Coordinated with fire support teams to deliver precise and effective artillery strikes.
- Developed and maintained expertise in fire support planning, execution, and safety procedures.
Submarine Quartermaster, Submarine qualified 2nd Class Petty Officer
US Navy
01.2005 - 01.2010
- Navigated and plotted submarine courses, ensuring safe and efficient operations.
- Managed and maintained navigation and communication equipment.
- Coordinated with bridge teams to execute tactical maneuvers and respond to emergencies.
Education
Bachelor of Arts - Humanities
National University
San Diego01.2019
Associate's Degree - Humanities
Grossmont College
San Diego01.2013
Skills
- IT infrastructure management
- Cybersecurity
- IT project management
- Leadership and team management
- Communication and interpersonal skills
- Military operations and tactics
- Navigation and plotting
- Fire support planning and execution
- Customer service and relations
- Problem-solving and conflict resolution
Military Service
- US Army, 01/01/13, 12/31/19, Forward Observer/Fire Support Team Specialist, Conducted reconnaissance and surveillance to gather intelligence and support tactical operations., Coordinated with fire support teams to deliver precise and effective artillery strikes., Developed and maintained expertise in fire support planning, execution, and safety procedures.
- US Navy, 01/01/05, 12/31/10, Submarine Quartermaster, Submarine qualified 2nd Class Petty Officer, Navigated and plotted submarine courses, ensuring safe and efficient operations., Managed and maintained navigation and communication equipment., Coordinated with bridge teams to execute tactical maneuvers and respond to emergencies.
Affiliations
- Baseball and soccer coach.
- School Site Council Member for my children's school.
- Golf mentor and life coach.
- Parent Implementation Program assistant at Greg Rogers Elementary school.
Timeline
Valet Attendant and Guest Services Ambassador
Jamul Casino
01.2022 - 01.2023
IT Specialist
01.2013 - 01.2019
Forward Observer/Fire Support Team Specialist
US Army
01.2013 - 01.2019
Submarine Quartermaster, Submarine qualified 2nd Class Petty Officer
US Navy
01.2005 - 01.2010
Bachelor of Arts - Humanities
National University
Associate's Degree - Humanities
Grossmont College
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