Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Matthew Lee

Toronto,Ontario

Summary

Dynamic community outreach coordinator with a proven track record at Kensington Health Centre, enhancing volunteer engagement and retention through effective training materials and workshops. Skilled in problem-solving and customer service, I implemented feedback mechanisms that improved program effectiveness, fostering collaboration among diverse populations. CPR-C and AED certified, I am adaptable and dependable.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Kensington Health Centre

Ms. Amy Seto
12.2024 - Current
  • Coordinated community outreach initiatives to engage diverse populations and promote volunteer opportunities.
  • Developed training materials for new volunteers, enhancing onboarding processes and retention rates.
  • Facilitated workshops and events, fostering collaboration among volunteers and community members.
  • Implemented feedback mechanisms to assess volunteer satisfaction and improve program effectiveness.


My responsible at the retirement home is to help all of the Nurse, Doctor and Service Coorinator to help all of the seniors with there diet needs and medication. I was also train to do play Therapy to help there memory by playing games and communicating with that like listening to them of what they can remember.


My responsibility is to report to a supervisor in the incident of a senior trying to hurt them self you as a volunteer need to understand that its a serious matter and if they tell you don't say anything, you need to say something cause if you don't that will lead your volunteer career in trouble. Just because you are a listener but then you are there to help and show your support, seniors right now don't know what is right and what is wrong. So we have volunteer and other staff who are train to help in all cases

Food Demonstrator

Ms. Allison
09.2018 - 05.2024
  • Conducted engaging food demonstrations to promote product awareness and drive customer interest.
  • Collaborated with marketing teams to develop effective promotional strategies for new food products.
  • Trained and mentored junior staff on best practices for product presentation and customer interaction.
  • Monitored inventory levels, ensuring sufficient stock for demonstrations and minimizing waste.
  • Gathered customer feedback post-demonstrations to refine techniques and enhance future presentations.
  • Implemented process improvements that increased demonstration efficiency and improved customer engagement rates.
  • Analyzed sales data to identify trends, guiding future demonstration focus areas and product selections.
  • Delivered entertaining performances while preparing dishes, resulting in an enjoyable experience for shoppers.
  • Collaborated with fellow demonstrators on new ideas or strategies that would result in a more successful event turnout.
  • Prepared demonstration foods and placed on napkins or plates for attractive display.
  • Assisted customers in locating items, addressed questions and provided product samples.


My responsibility after working at my station I am responsible to clean my things that I used for my demonstration and I had to clean all the table's and disinfected all of it before putting it away. Our routine for washing is Wash, Rinse and Sanitation is the most import to keep clean from any infections. Our other roll and responsibility is first in and first out this mean any old product that is closer to the expired date in to be in the front and any new product will be either kept inside a bin or at the back so when all of the old stuff goes then in with the new so we don't get confused.

Volunteer at Scott Mission

Mr Steve Chu
08.2013 - 11.2021

My roll at the Scott Mission is to organize the food to make sure the date is correct and when receiving donation from people. My responsibility is to check all of the bags before putting it on the shelf for people to take home with them.


My second responsibility is housekeeping making sure that at the end of the night the place it nice and clean by doing a walk around the building and all around the area to make sure the floor, tables, chairs, dining area, hallway, washroom are nice and clean. Then my responsibility is to check all of the doors and windows making sure its lock so no one can come in during the night.


My Third responsibility is to help the manager in guiding new volunteers and teaching them what need to be done


My Fourth responsibility at the Scott Mission is building security I was train by the Managers of how to interact with homeless people and how you are suppose to treat them. It was not easy but I had experience from my pass Community Services on how to approach them.

Education

No Degree - Guiding Student To Find A Good Job

Seneca College
1750 Finch Avenue East D2381 North York ON M2J 2X5
06-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Verbal communication
  • CPR-C and AED training

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Kensington Health Centre

Ms. Amy Seto
12.2024 - Current

Food Demonstrator

Ms. Allison
09.2018 - 05.2024

Volunteer at Scott Mission

Mr Steve Chu
08.2013 - 11.2021

No Degree - Guiding Student To Find A Good Job

Seneca College
Matthew Lee