Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Matthew Laughlin Cristo

Greater Sudbury,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Pops Cannabis
08.2022 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Defused escalating situations in times of need to assist associate level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Successfully processed shipments and deliveries. Creating PO's, auditing new products and more.
  • Assisted in planning store events such as our first anniversary and christmas party.
  • Assisted my team as best as possible when the manager was not present.

Supervisor & Key Holder

Clover Cannabis
01.2022 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Created and managed project plans, timelines and budgets.
  • Placed product orders with the OCS on time, created PO's and established relations with different LPs.
  • Managed the store's accessory orders.
  • Memorized our menu and familiarized myself with the products on our shelves.
  • Performed opening and closing duties on a daily basis.

Bartender & Server

First Round Bar & Grill
08.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.

Grounds Maintenance Worker

Cedargrove Campground
01.2020 - 08.2021
  • Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
  • Assembled, installed and repaired wiring, electrical components and plumbing systems and kept grounds systems safe, up-to-date and usable.
  • Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
  • Loaded and unloaded landscaping equipment and materials safely.
  • Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
  • Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
  • Erected and disassembled temporary structures to provide safety while working on uneven terrains.
  • Removed debris and waste from outdoor areas.

Education

High School Diploma -

Lively Highschool
Lively, ON
08.2017

Skills

  • Customer Relations
  • Staff Training
  • Time Management
  • Project Management
  • Staff Supervision
  • Financial Management
  • Schedule Oversight
  • Shift Coverage
  • Microsoft Office Expertise
  • Money Handling
  • Administration and Reporting
  • Payroll Preparation

Accomplishments

Pops Cannabis H.E.A.R.T Award (2022)

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

Pops Cannabis
08.2022 - Current

Supervisor & Key Holder

Clover Cannabis
01.2022 - 08.2022

Bartender & Server

First Round Bar & Grill
08.2021 - 01.2022

Grounds Maintenance Worker

Cedargrove Campground
01.2020 - 08.2021

High School Diploma -

Lively Highschool

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Matthew Laughlin Cristo