Matthew Kim
Northridge
Summary
Skilled at using Microsoft Excel and Google Drive to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with strong multitasking abilities in an ordered approach.
Working as an employee for multiple businesses it offered in-depth experience in the administration of vital business projects and processes. Empathetic communicator and department manager with strengths in daily operations management, workflow improvements and customer service.
With prior experience in volunteer work, I have managed to understand the flow of working with other people, especially students, teachers, and people with special needs.
Overview
8
8
years of professional experience
Work History
Wrap Installer
APX Motorsports
12.2023 - Current
- Enhanced customer satisfaction by efficiently installing high-quality vinyl materials for various projects.
- Boosted company reputation through meticulous attention to detail in each vinyl installation job completed.
- Improved client retention rate by providing reliable after-sales support and addressing any issues promptly.
- Contributed to business growth by recommending suitable materials based on clients'' needs, enhancing overall project outcomes.
- Provided exceptional customer service, addressing concerns and answering questions throughout the installation process.
- Collaborated with team members to ensure timely completion of vinyl installation projects.
Sales and Accounting Coordinator
Hyatt Place Glendale
05.2023 - 12.2023
- Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Organized and processed daily accounting invoices, statements and records.
- Entered journal updates to balance general ledger accounts.
- Coordinated and monitored department workflow to maintain efficiency.
- Diminished outstanding debts by analyzing accounts for issues.
- Established key relationships with team members, upper management, customers and partners through well-developed communication and interpersonal skills.
Dual Sales Coordinator
Hyatt Hotels Corp
10.2022 - 05.2023
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Set up appointments with potential and current customers to promote new products and services.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Processed and paid invoices for commissions from travel agencies
Front Desk Supervisor
Hyatt Place Glendale
04.2022 - 10.2022
- Trained new agents on accurate compliance requirements, procedures, and performance tactics
- Oversaw front desk operations keeping in mind operational efficiency, staff productivity, and the reputation of the hotel.
- Strategically delegated tasks to agents based on their knowledge and verified their work afterward
- Resolved guest issues with knowledgeable, firm, and friendly service.
- Built a talented team through interviewing and training new front desk agents
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Reported maintenance issues to appropriate personnel immediate service
Front Desk Guest Service Agent
Hyatt Place Glendale
09.2021 - 04.2022
- Greeted guests, offered assistance, and answered questions to build rapport and loyalty
- Calculated and reviewed guest billings, posting charges to correct accounts for seamless guest checkout.
- Constant communication with housekeeping and engineering staff to address guest complaints and requests in a timely manner.
- Created reservations in person and via computer for guests, encouraging guests into the hotel's membership system
- Retrieved mail on behalf of guests, and promptly stored it in guest mail inventory
Korean Language Translator
Trisha Bear Interpreters, Inc.
08.2020 - 09.2021
- Communicated effectively with clients with requirements of translation, following up with the client to confirm comprehension and satisfaction.
- Applied cultural understanding to discern specific meanings beyond literally written words.
- Translated documents that are in English into Korean
- Accompanied clients to their appointments such as doctor checkups and church festivities
Office Assistant
APX Motors
01.2020 - 02.2020
- Updated tracking spreadsheets with store inventory and cost/profit information
- Created a variety of documents including memos and reports, checking them for accuracy and completeness.
- Prepared outgoing mail and sorted and distributed incoming mail
- Coordinated and scheduled clients and business meetings
- Oversaw the company's social media, actively posting and gaining followers
Server Support Team Lead
Good Pho You
02.2017 - 08.2018
- Prepared and ordered guest beverages and food
- Interacted with customers professionally by phone, and in person to provide accurate information
- Established efficient workflow, by monitoring daily productivity and implementing modifications to improve the overall efficiency of staff
- Oversaw office inventory activities, including ordering stocking, and receiving the shipment
- Supervised and guided new colleagues quickly answering questions and displaying correct conduct, which improved understanding of job responsibilities.
Teacher Assistant
Wilshire Private School (Korean School)
06.2016 - 06.2017
- Took accurate messages for staff and management to facilitate punctual and efficient communication.
- Answered and managed incoming and outgoing calls while noting messages for specific teachers and administrators
- Supported office staff by photocopying and printing learning material.
- Sorted and distributed incoming mail, deliveries, and supplies to office staff members.
- Kept students on-task with positive reinforcement tactics and proactive behavior modifications
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05.2017
Bachelor of Arts - Political Science / International Relations
University of California, Riverside
Riverside, CA06.2021
Skills
- Team management
- Customer service
- Filing and data archiving
- MS Office
- Cultural expertise in Korean and American cultures
- Social Media organization and management(Facebook, Instagram, Twitter, etc)
- Google Docs/Google Drive/ Google Slides
- Poll Voting booth worker trained and certified
Accomplishments
Nominated for Best Hyatt Award- Worldwide 2023
Photography
I take photos of scenery, people, and other aspects of society forming a memory book of all the unique experiences I have gone through. It started off as a hobby as I took pictures of whether it represents parts of myself. Then it became a passion of collecting memorabilia of what I appreciate about the world, from nature's beauty to different human interactions humans can have from birthdays to concert festivals.
Timeline
Wrap Installer
APX Motorsports
12.2023 - Current
Sales and Accounting Coordinator
Hyatt Place Glendale
05.2023 - 12.2023
Dual Sales Coordinator
Hyatt Hotels Corp
10.2022 - 05.2023
Front Desk Supervisor
Hyatt Place Glendale
04.2022 - 10.2022
Front Desk Guest Service Agent
Hyatt Place Glendale
09.2021 - 04.2022
Korean Language Translator
Trisha Bear Interpreters, Inc.
08.2020 - 09.2021
Office Assistant
APX Motors
01.2020 - 02.2020
Server Support Team Lead
Good Pho You
02.2017 - 08.2018
Teacher Assistant
Wilshire Private School (Korean School)
06.2016 - 06.2017
High School Diploma -
Granada Hills Charter High School
Bachelor of Arts - Political Science / International Relations
University of California, Riverside
Similar Profiles
Abel KebedeAbel Kebede
Landscape Worker at ApxLandscape Worker at Apx
Michael HarlanMichael Harlan
Field Superintendent at APX Traffic Management LLCField Superintendent at APX Traffic Management LLC
Mirza ZiauddinMirza Ziauddin
Hotel Manager at APX World SquareHotel Manager at APX World Square