Matthew Johnston
St. Catharines,Canada
Summary
Resourceful Vice President with years of experience in business intelligence and operations management, driving results through optimized solutions. Culturally sensitive and ethical leader known for collaborative and inclusive approach.
Overview
12
12
years of professional experience
Work History
Vice President Business Development
Niagara River Lions Basketball Club
St.Catharines, Canada
11.2019 - Current
- Spearheaded sales strategy to surpass league benchmarks
- Consistently demonstrated effective techniques during cold calling and pitch stages
- Utilized negotiation skills to exceed targets
- Cultivated new business relationships with effective networking
- Achieved record-breaking sponsorship commitments within a season
- Operated in a demanding setting while meeting sales objectives
- Generated and reviewed routine ticket reports for progress monitoring
Operations Consultant
Tim Hortons Restaurants
St. Catharines, Canada
06.2017 - 11.2019
- Providing guidance and direction for four Tim Hortons locations, while successfully developing sales growth and customer relations in reference to the business review.
- Developed a strong relationship with both the Franchisees and Head Office Operations through effective communication.
- Managed time, attendance, scheduling, and performance reviews for the entire market.
- Trained and developed the management team on efficiency and systems needed to operate the restaurants successfully.
Manager of Business Operations
Niagara IceDogs Hockey Club Inc
St. Catharines, Canada
04.2015 - 06.2017
- Successfully managed the business operations of a hockey team operating in the CHL
- Increased ticket sales through strategic methods to become fourth highest ticket sales team per season
- Decreased cost measures where applicable through diligent review of all expenses and monthly PNL statements
- Passionate about helping partners and fans receive a first class experience
- As well as contracts with coaches, scouts and corporate business partners
Operations Consultant
MCDONALD'S RESTAURANTS OF CANADA
Halifax, Canada
09.2012 - 03.2015
- Provide strategic advice and leadership to managers responsible for McDonald's operations
- Increase crew productivity, Profit and Loss results, and customer satisfaction by leading a team of restaurant managers who are accountable for the implementation of the McDonald's Systems
- Spearheaded a market competition to drive a national-level incentive by McDonald's Canada, which methods were in turn adopted by other franchise and corporate restaurants across Canada
- Regularly achieve above-average Eastern Regional results in profitability and operations excellence
Education
Business Marketing -
Fanshaw College
London, ON01.2021
Leadership -
Hamburger University
Chicago, IL01.2011
High School Diploma -
Dennis Morris High School
St. Catharines, ON01.2004
Skills
- Performance monitoring and evaluation
- Sales Leadership
- Staff Development
- Customer Service
- Business Development
- Customer Prospecting
- Budget Oversight
- Presentations
- Strategic Planning
- Relationship Building
- Negotiation and Persuasion
- CRM Software
- Contract Negotiation
- Operations Management
Additional Information
Current serving as the President of the St. Catharines Business Club., Inbound Certified - Hubspot Academy, Professional Sales Skills Certified - Niagara College Business Program, Experience with Archtics (TicketMaster), Proficient with Salesforce and Monday.com (CRM), Proficient with Microsoft Word, Excel, and PowerPoint, Experience with Adobe Photoshop, InDesign, and Illustrator
Timeline
Vice President Business Development
Niagara River Lions Basketball Club
11.2019 - Current
Operations Consultant
Tim Hortons Restaurants
06.2017 - 11.2019
Manager of Business Operations
Niagara IceDogs Hockey Club Inc
04.2015 - 06.2017
Operations Consultant
MCDONALD'S RESTAURANTS OF CANADA
09.2012 - 03.2015
Business Marketing -
Fanshaw College
Leadership -
Hamburger University
High School Diploma -
Dennis Morris High School
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