Matthew Jewson

• Consistently met or exceeded performance metrics related to service quality, product knowledge, and customer satisfaction scores.
• Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, and surface preparation.
• Supported store management in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
• Overhauled store safety as Health and Safety Representative, improving safety checks, warehouse marking, and inspections.
• Increased sales consistently through proactive upselling of related products such as brushes, rollers, and primers as needed to ensure customers who left with premium paint, applies it with premium applicators for best results.
• Optimized display layouts for enhanced visual appeal while simultaneously improving ease of access for customers.

Custom couture designer with work spanning many categories such as Television (Canada's Drag Race, HBO's We're Here,), Red Carpet (JUNO Awards, Country Music Awards, CCMA's), Advertisements (Crispy Mini's) as well as live performances and pageantry. Clients include Annie Murphy, Priyanka, Reve, and Sacha.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.
• Ensured items were accurately accounted for in each booth for each individual vendor.
• Ensured all four floors of the store were up to cleanliness standards.

• Developed strong relationships with customers, leading to repeat business and referrals.
• Stayed up-to-date on current fashion trends, applying knowledge to alterations tailored to client preferences.
• Managed inventory of sewing supplies and equipment, ordering replacements as needed to maintain continuous workflow efficiency.
• Communicated effectively with clients throughout the entire process – from initial consultation to finished product – ensuring a seamless and positive experience.