Matthew Jacks
Thousand Oaks
Summary
IT professional with extensive experience at Atara Biotherapeutics, specializing in Windows Server management and regulatory compliance. Demonstrated ability to lead teams in enhancing system security and optimizing lab operations. Skilled in troubleshooting and implementing automated archival solutions, fostering collaboration with scientists to achieve project goals.
Overview
25
25
years of professional experience
Work History
Lab IT Administrator
Atara Biotherapeutics
Thousand Oaks
03.2023 - 05.2025
- Provide complete IT support and management in a pharmaceutical research laboratory.
- Manage the Lifecycle of all research computers from initial configuration and installation to retirement and replacement.
- Install and validate 3rd party applications unique to individual research instruments.
- Author and review documentation to meet Regulatory standards on lab processes and to meet GxP standards on validated instruments. This includes functional qualification instrument tests, standard operating procedures, and periodic review documents.
- Perform IQ/OQ/PQ tests to meet GxP requirements.
- Proactively designate systems that needed to be replaced, work with vendors on pricing and logistics, and submit budgetary proposals to fulfillment.
- Manage and record login access for each system including enabling/disabling accounts and verifying training qualifications of the requestor.
- Work with scientists to troubleshoot their concerns on the application functionality and coordinate vendor support if necessary.
- Implement and execute a multi-tiered backup strategy including a continuous Enterprise solution, automated long-term archiving of experiment results, and periodic bare metal imaging.
- Execute scheduled audits of GxP instruments, document findings, and have them QA approved for long term retention.
- Lead a support team to verify inventory and perform periodic archiving images on an ongoing basis.
- Proactively identify and remediate network security vulnerabilities on the systems.
Field Engineer
GE Healthcare
So. California
12.2007 - 09.2022
- Install and upgrade patient monitoring and diagnostic equipment in the Invasive Cardiology department.
- Attend Kick-off, Design Implementation, Technical reviews, and Status meetings for ongoing projects throughout their Lifecycle. Receive and assign action items generated during those meetings.
- Identify project challenges ahead of time and collaboratively create solutions. Accommodate all technical and logistical requests by customer.
- Maintain FDA compliant auditable records for all service and installations activities. Participated in ISO9001 internal audits.
- Communicate, verify, and troubleshoot networking requirements necessary to complete projects.
- Coordinate with IT the creation of Virtual Machines, Domain setup on the Active Directory OU structure - including the creation of custom Group Policy objects by script and by hand.
- Manage multi-person engineering teams onsite during Go-Live installations and upgrades.
- Hardware and software failure diagnosis and repair including hardware replacement, Operating System installation, application installation and data disaster recovery.
Applications Engineer
Advantech
Irvine
03.2000 - 10.2007
- Design, create, and manage custom Embedded Operating Systems based on unique customer requirements.
- Support through email and phone all technical support requirements for x86 Single Board Computers from concept design to production implementation.
- Attend trade shows and customer sites to assess and recommend unique hardware and software based solutions.
Education
B.A. - Drama
University of California
Irvine, CA01.2000
B.S. - Information and Computer Science
University of California
Irvine, CA01.2000
Skills
- Windows Server and desktop management
- Active Directory structure and object creation
- Group Policy management
- DNS server installation and troubleshooting
- SQL Server Management Studio expertise
- Oracle and SQL database installation
- Domain policy enforcement troubleshooting
- Automated archival solution implementation (NuGenesis)
- Druva cloud backup administration
- Acronis image management
- Driver installation expertise
- X86 hardware diagnostics and repair
- DICOM and HL7 interface implementation
- Anti-virus installation and updates
References
References available upon request.
Timeline
Lab IT Administrator
Atara Biotherapeutics
03.2023 - 05.2025
Field Engineer
GE Healthcare
12.2007 - 09.2022
Applications Engineer
Advantech
03.2000 - 10.2007
B.A. - Drama
University of California
B.S. - Information and Computer Science
University of California