Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Isaacs

Scarborough,ON

Summary

Experienced mixologist known for crafting innovative cocktails and delivering top-notch customer service in fast-paced environments. Skilled in designing specialty drinks, managing inventory, and maintaining bar cleanliness. Adept at creating memorable experiences for a wide range of events, from intimate gatherings to large-scale celebrations. Excels in team collaboration and ensuring compliance with safe alcohol serving practices.

Overview

12
12
years of professional experience

Work History

Bartender/Mixologist

Bartendo
Toronto, Ontario
10.2024 - Current
  • Mobile bar services and catering services (weddings, private events, corporate events, social gatherings, etc.).
  • Bar setups, event rentals, specialty cocktails specific to the event, and unforgettable experiences.
  • Crafted signature cocktails for various events, ensuring memorable experiences for clients.
  • Poured wine, beer and cocktails for patrons.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Greeted guests with friendliness and professionalism.
  • Performed opening and closing duties including restocking supplies.

Beer Hawker

MLSE
Toronto, Ontario
09.2024 - Current
  • Excelled in delivering high-quality service in fast-paced event settings, enhancing customer satisfaction.
  • Consistently met and exceeded beer sales goals.
  • Ensuring that bins, carrying trays, and bags are clean and ready for use.
  • Upholding inventory integrity.
  • Complying with Health Department rules and regulations.
  • Performed tasks involving consistent standing, walking, and stair climbing with a 30-pound load.
  • Communicate with customers, co-workers, and management in a clear, respectful, and businesslike manner.
  • Follow alcohol service policies, such as checking IDs, and not serving intoxicated customers.
  • Ensured consistent and reliable attendance.

Mixologist

Mix6ix Toronto
Toronto, ON
08.2024 - Current
  • Mobile hospitality services dedicated to crafting unforgettable experiences.
  • High-end mixology, where cocktail craftsmanship and delivering tailored and exclusive moments, ranging from intimate gatherings to grand celebrations, is the focus.
  • Prepare classic, modern, and unique cocktails for each customer.
  • Created unique cocktails for special events.
  • Serve high customer volumes during special events, nights, and weekends, serving up to 1,200 guests, demonstrating strong organizational and multitasking abilities.
  • Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
  • Consistently maintained bar area's cleanliness and organization per code standards.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Provides exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Promotes a positive work environment through effective communication and teamwork among colleagues.

Bartender Shift Manager

MRG
250 Adelaide St W Second Floor, Toronto, ON M5H 1X
02.2022 - 02.2024
  • Performed opening and closing duties, printed sales reports, set up for the incoming shift, prepared cash drawers, and took inventory.
  • Set up the bar for operation, obtained the cash bank, and stocked the service bar.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Organized bar inventory and storage procedures to keep stock within optimal levels, and meet expected customer demands.
  • Kept the bar presentable and well-stocked to meet customer needs.
  • Directed staff in beverage preparation and service, money handling, food management, and bar setup and breakdown.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Bartender

Mill Street Brewpub Distillery District
21 Tank House Lane, Toronto, ON M5A 3C4
11.2020 - 02.2021
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends. Handled over 100 customers at one time.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Head Bartender

Wayla Bar & Lounge
996 Queen St E, Toronto, ON M4M 1K1
03.2017 - 11.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings (anywhere from 30 to 150 attendees.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Closed out cash register and prepared cashier report at close of business.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Support Staff Member

Jack Astor's Bar & Grill
144 Front St W, Toronto, ON M5J 2L7
03.2013 - 09.2015
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Attended over 4 training sessions to stay updated on procedures and services.
  • Learned how to make wide variety of mixed drinks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Operated POS system to collect payments from customers.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Education

Associate of Applied Science - Heating, Ventilation And Air Condition Technology

Humber Institute of Technology And Advanced Learning
Toronto, ON
04.2015

Associate of Arts - Performance Jazz

Humber Institute of Technology And Advanced Learning
Toronto, ON
04.2011

Skills

  • Beverage mixing skills
  • Exceptional customer service
  • Innovative drink creation
  • Effective team collaboration
  • Safe alcohol-serving practices
  • Bar equipment use
  • Customer service expertise
  • Food service
  • Liquor, beer, and wine knowledge
  • Payment processing
  • Patience and empathy
  • Proficient in Multitasking

References

References available upon request.

Timeline

Bartender/Mixologist

Bartendo
10.2024 - Current

Beer Hawker

MLSE
09.2024 - Current

Mixologist

Mix6ix Toronto
08.2024 - Current

Bartender Shift Manager

MRG
02.2022 - 02.2024

Bartender

Mill Street Brewpub Distillery District
11.2020 - 02.2021

Head Bartender

Wayla Bar & Lounge
03.2017 - 11.2020

Support Staff Member

Jack Astor's Bar & Grill
03.2013 - 09.2015

Associate of Applied Science - Heating, Ventilation And Air Condition Technology

Humber Institute of Technology And Advanced Learning

Associate of Arts - Performance Jazz

Humber Institute of Technology And Advanced Learning

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Matthew Isaacs