Matthew Interian

• Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
• Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
• Enhanced customer satisfaction with timely picking of drive-up orders ensuring prompt delivery to clients.
• Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.

• Maintained current knowledge of parks promotions, such as seasonal items and specials, and highlighted sales to customers.
• Providing prompt and efficient service, we aim to ensure guest satisfaction and enhance the guest experience by "Making Magic" with complimentary items approved by our Team Leads.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Greeted Guests to our location and helped determine their needs.
• Maintain our work areas so that fellow Castmembers are set up for success by closing properly, stocking, and keeping the work area clean and organized for the next Castmembers who take over the work area or task.

● Baking pastries for Jolly Holiday Bakery, Starbucks Market House, and Frontier land.

• Making Waffle Batter for an Ice Cream Parlor at at the park (One of the locations I worked in)
• Cornbread for Carnations Cafe; Wtrawberry Lemon curd and Chocolate mousse for Jolly Holiday Bakery.

● Baking cornbread for Carnations cafe.

● Making necessary toppings for pastries from scratch

● Baking 200-400 batches per order for different locations.

● Counting and receiving all shipments of flower, butter, chocolate etc...

● Baking and decorating all necessary items for Jolly Holiday Bakery (Main location I did most of my duties)

● Working alone

● Pastries (Muffins, Chocolate Chip Cookies, Sugar Cookies, Butter croissants, Chocolate Croissants, Croissant muffins, macrons, macaroons, Hand pies, Cheese cakes, Lemon Loaves, Parfaits, Brownies)

• As a Cashier, my responsibilities were to checkout guests, assist them by answering any questions they may have, and encourage guests to signups for the stores rewards programs (which was free)
• In Fulfillment, my responsibilities were to pick batches that were needed to be picked
• I also checked in with Team Leads/Managers with any other tasks that needed to be done if Pickup,Ship,RTS were empty,helped any guests that have any questions or assistance.