Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Hurtado

Tustin

Summary

Accomplished General Manager and Service Advisor at Caliber Collision, leveraging a robust blend of customer retention and sales management skills to surpass sales goals and foster long-term client relationships. Demonstrated expertise in performance analysis and team collaboration, achieving significant improvements in productivity and client satisfaction.

Overview

29
29
years of professional experience

Work History

Service Advisor

Caliber Collision
HUNTINGTON BEACH
09.2024 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Supported sales team members to drive growth and development.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

General Manager

Caliber Collision
Lake Forest
03.2013 - 09.2023
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Trained employees on duties, policies and procedures.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Prepared staff work schedules and assigned team members to specific duties.

Service Advisor

Caliber Collision
San Juan Capistrano
06.2006 - 03.2013
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
  • Conducted regular meetings with senior management team to review progress against established objectives.

Collision Technician

Buena Park Autobody
Huntington Beach
01.1996 - 06.2006
  • Performed diagnostic tests on vehicles to detect issues and root causes.
  • Inspected completed repairs for accuracy prior to returning the vehicle to the customer.
  • Repaired dents, straightened bent frames, and replaced damaged panels.
  • Ensured smoothness of vehicle surfaces through sanding and buffing.
  • Finished repaired areas by sanding them to an even surface.
  • Polished repaired surfaces with a buffing wheel for a smooth finish.
  • Tested electrical systems in vehicles after collision repairs were made.
  • Filled dents using hammers and dollies or plastic fillers.
  • Replaced damaged car fenders, grills and panels.
  • Provided technical advice regarding collision repair procedures when requested.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Removed rust from metal surfaces using wire brushes or other tools.
  • Performed welding to repair vehicle frames and bodies.
  • Organized and maintained work areas free of potential hazards.
  • Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
  • Utilized computerized measuring systems for accurate repairs.
  • Welded replacement parts into place using MIG welding equipment.
  • Installed new parts like doors, windows, windshields, headlights, and mirrors.
  • Performed dent removal using appropriate tools and techniques.
  • Removed dents with hammers, suction and skilled use of dolly blocks.
  • Reviewed manufacturer manuals to understand vehicle specifications and parts.
  • Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
  • Removed damaged parts from vehicles, such as bumpers, fenders, hoods, and grills.

Education

High School Diploma -

Tustin High School
Tustin, CA
06-1994

Skills

  • Customer service
  • Sales management
  • Problem resolution
  • Client communication
  • Team collaboration
  • Performance analysis
  • Data tracking
  • Employee training
  • Goal-oriented mindset
  • Quality inspection
  • Customer retention

Timeline

Service Advisor

Caliber Collision
09.2024 - Current

General Manager

Caliber Collision
03.2013 - 09.2023

Service Advisor

Caliber Collision
06.2006 - 03.2013

Collision Technician

Buena Park Autobody
01.1996 - 06.2006

High School Diploma -

Tustin High School

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Matthew Hurtado