Matthew Hiscock
Oshawa,ON
Summary
Reliable worker demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in a variety of work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tournament Administrator
Battlefy + Rallycry
10.2019 - Current
- Keep participants up to date on current tournament standings
- Organized player information to ensure prizes were distributed properly
- Resolved arguments/disagreements among tournament participants
- Collaborated with fellow co-workers to problem solve and get ahead of potential future problems
- Oversaw individual games to ensure tournament guidelines are being met
- Worked FIFA 2022 Global Series Qualifier + Madden 22 MCS Tournament + Vancouver Canucks NHL 20 Tournament + NBA2k Wizards Gaming 2020 Tournament
General Laborer
Brock Property Maintenance
12.2023 - 07.2024
- Performed general housekeeping and cleaning tasks.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Assisted team members with tasks that require group effort.
- Loaded, unloaded, and moved material to and from storage and production areas.
Manager on Duty
Stash & Co
7 2022 - 07.2023
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Esports Arena Attendant
Durham College
09.2019 - 03.2020
- Assessed needs and interests of individuals and groups and planned activities accordingly
- Maintained facilities and recreational areas, overseeing repair work and upgrades Demonstrated proper use of materials and equipment to recreational users
- Produced thorough, accurate and timely reports of project activities.
- Enhanced customer satisfaction with fast, knowledgeable service
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
Senior Game Advisor
Gamestop
11.2017 - 09.2019
- Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
- Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
- Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
- Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database.
- Kept up to date on dozens of new and trending games on a regular basis, from storyline to gameplay mechanics
Education
Graduate Certificate - Esports Business Management
Durham College
Oshawa, ONDiploma - Advertisement & Marketing Communications
Durham College
Oshawa, ONSkills
Administration and Reporting
Scheduling and Coordinating
Recruitment and Hiring
Documentation and Reporting
Performance Evaluations
Team Leadership
Managing Operations and Efficiency
Customer Service
Strategic Planning
Computer Skills
Negotiation and Conflict Resolution
Business Analysis and Reporting
Customer Relationship Management
Affiliations
- Casual Volleyball Player with Invado Volleyball League
- Plat 3 in Valorant
- Gold 4 in Counter strike
- Plat 2 in Overwatch 2
- 8+ Year League of Legends Player
- Social Media manager for Durham College’s 2022 Esports Business Management Capstone event
- Worked GOML (Get on my level) Super Smash Brothers North American 2022 Tournament
- Worked Alongside The Gaming Stadium, MountainSide Games Esports Experience as well as their sponsors including; 7-11 and Hyper-X at their Edmonton 2022 Comicon activation booth
Certification
Standard First Aid + CPR C
Timeline
General Laborer
Brock Property Maintenance
12.2023 - 07.2024
Tournament Administrator
Battlefy + Rallycry
10.2019 - Current
Esports Arena Attendant
Durham College
09.2019 - 03.2020
Senior Game Advisor
Gamestop
11.2017 - 09.2019
Manager on Duty
Stash & Co
7 2022 - 07.2023
Graduate Certificate - Esports Business Management
Durham College
Diploma - Advertisement & Marketing Communications
Durham College
Standard First Aid + CPR C
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