Matthew Hicke
Summary
Experienced Volunteer Firefighter with a strong background in mentorship and leadership. Diverse employment experience in customer service and conflict resolution. Actively involved in the community, consistently applying critical thinking and attention to detail. Fluent in English and experienced in the automotive industry, possessing advanced abilities to work independently and as part of a team. Recognized for exceptional customer service and conflict resolution skills, adept at handling stress and working under pressure. Demonstrating a strong sense of integrity and excellent time management abilities. Ready to contribute expertise to a dynamic team.
Overview
7
7
years of professional experience
Work History
Volunteer Firefighter
McNab Braeside Fire Department
12.2022 - Current
- Perform all fire suppression duties necessary to save lives, property and the environment, including forcible entry, extinguishment and/or preventing fires while operating under stressful, uncontrolled environments and dangerous conditions, while working under chain of command
- Work effectively as a member of a team in all situations including in station and on emergency calls including; structure fires, motor vehicle collisions, fire alarms, wildland fires, and wires down
- Highly professional and adept in providing emergency medical response and first aid; perform rescue/extrication operations where necessary to prevent loss of life or further injury from any cause
- Apply strong knowledge of mechanical skills in driving fire apparatus while responding to incidents, as well as operating pumps, quick cut saws, and vehicle extrication equipment
- Positively interact within a diverse work environment, communicate on all levels including email, in person, radio communications. Also provide service assistance to external agencies: police, paramedics, public
- Perform in station duties including regular inspections, maintenance, testing, documentation and inventory of equipment used and assists in the maintenance of fire equipment and fire department property
- Encourages public safety and provides public education and fire prevention information to members of the community through community events and station tours
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
Automotive Technician
Urban Ford
07.2017 - Current
- Working safely on and around a wide range of vehicle makes, models and fuel types including gasoline, diesel, hybrid and full electric powertrains
- Accurately identifying problems, diagnosing and repairing confidently the first time to maintain quick turnaround time on customer vehicles while maintaining a 90% customer satisfaction rating
- Sharing knowledge and experience, providing advice, guidance and feedback to apprentices, filling out hours and job types for the ministry apprenticeship log books
- Provided customer service on multiple occasions to ensure customer satisfaction, as well as helping them understand repairs that were required
- Efficient at building quotes to provide parts and labor for applicable jobs
- Including dollar amounts, labor times and parts
- Working with service and parts advisors to finalize quotes
- In charge of keeping workspace, tools and equipment organized, clean and up to date
- Ensuring services done when required and keeping proper documentation when required
- Working proficiently with different types of computers, scan tools and diagnostic equipment as required to complete daily jobs as required by manufacturer.
Education
Preservice -
Ontario Fire Academy
Orangeville, ON06.2024
Automotive service technician, Red seal certificate -
Algonquin College of applied arts and technology
Ottawa, ON06.2022
Diploma -
Arnprior District High School
Arnprior, ON06.2015
Skills
- Vehicle extrication
- Physical Fitness
- Wildland Firefighting
- Hazardous Materials Handling
- Burning Building Entry Tactics
- First Aid Certified
- Personal Protective Equipment
- Fire pump operation
- Hose connections
Volunteercommunityinvolvement
- Mcnabb funfair 2023 & 2024
- Arnprior christmas parade 2023
- Mcnabb end of school party 2023 & 2024
- Whitelake christmas parade 2023
- Flood relief, arnprior 2019
Training
- Nfpa 1001 firefighter I and II 2024
- Nfpa 1006 passenger vehicle extrication awareness/operations 2024
- Nfpa 1072 hazmat awareness/operations 2024
- Nfpa 1002 pump operations(currently enrolled, sept 24 start date)
- H2S Alive 2024
- First responder, CPR(HCP) and BLS, Canadian Red Cross 2023 (valid)
- Ontario class DZ drivers license(no demerit points) 2023 (valid)
- Pleasure craft operators license 2018 (valid)
- Lithium ion battery fire and explosion awareness 2024
- OFAI stage I character and aptitude test 2024 (valid)
Timeline
Volunteer Firefighter
McNab Braeside Fire Department
12.2022 - Current
Automotive Technician
Urban Ford
07.2017 - Current
Preservice -
Ontario Fire Academy
Automotive service technician, Red seal certificate -
Algonquin College of applied arts and technology
Diploma -
Arnprior District High School
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