MATTHEW HERRERA
Palm Desert,CA
Summary
Public-sector IT professional with 13+ years of experience supporting citywide technology operations, enterprise applications, municipal AV systems, infrastructure, vendors, and staff development. Experienced supervising IT support staff, mentoring interns, coordinating system implementations, supporting high-visibility public meeting technology, and working across departments to deliver practical solutions. Known for steady follow-through, clear communication with technical and non-technical users, and resolving system issues that impact daily operations and public service.
Overview
13
13
years of professional experience
Work History
Enterprise Applications Engineer
City of Indio
Indio, CA
08.2023 - Current
- Supported and administer citywide enterprise applications, including Tyler Munis, Tyler Enterprise Permitting and Licensing, Tyler Content Manager, Tyler Cashiering, and related municipal systems.
- Supervise IT support staff and mentor interns, providing technical direction, prioritizing daily work, and assisting with escalated issues.
- Took over responsibility for the Tyler Enterprise Permitting and Licensing implementation one month before go-live, coordinating department testing, staff training, vendor support, and post-launch issue resolution.
- Partner with department managers, division leads, vendors, and IT staff to identify technology needs, improve workflows, and implement practical solutions.
- Support Council Chambers technology, AV systems, livestream support, conference room systems, presentation equipment, and vendor coordination for public meetings.
- Led citywide AI training for staff on practical use cases, risks, and responsible use in a municipal environment.
IT Support Specialist
City of Indio
Indio, CA
10.2019 - 08.2023
- Resolved hardware, software, network, AV, and enterprise application issues for staff across City departments.
- Supported technology deployments, workstation builds, operating system updates, facility moves, and new system rollouts.
- Documented support requests, escalation steps, corrective actions, and user guidance to improve consistency and knowledge sharing.
- Trained staff on new equipment, software, and systems using clear instruction for technical and non-technical users.
- Supported Council Chambers AV systems, public meeting technology, presentations, event setups, and cybersecurity best-practice communication.
Information Technology Manager
The Altum Group
Rancho Mirage, CA
03.2015 - 10.2019
- Managed day-to-day IT operations, including servers, workstations, network equipment, applications, backups, and user support.
- Supervised two IT staff members, assigning work, providing mentorship, and supporting daily technical operations.
- Oversaw annual IT budget needs, software acquisition, licensing, renewals, hardware purchases, and vendor coordination.
- Coordinated vendor support, service agreements, technology procurement, backup practices, and disaster recovery support.
- Evaluated organizational technology needs and recommended practical hardware, software, and process improvements.
Senior Network Administrator
Royal Computer Repair
Cathedral City, CA
02.2013 - 03.2015
- Provided remote and on-site IT support for business clients, including network, workstation, server, and software troubleshooting.
- Managed Windows Server environments, Active Directory, Group Policy, user accounts, and network configurations.
- Trained junior IT staff on troubleshooting, ticket handling, Windows support, SOPs, and system documentation.
Education
High School Diploma -
LA Technical High School
Los Angeles, CA01-2007
Skills
- Leadership: IT operations support, staff supervision, intern mentorship, change management, user training
- Systems: Microsoft 365, Windows Server, Active Directory, VMware vCenter, Bluebeam Revu, firewall administration
- Municipal Technology: Tyler Munis, Tyler Enterprise Permitting and Licensing, Tyler Content Manager, Tyler Cashiering, Council Chambers AV, Public meeting technology
- Operations: Vendor coordination, budget oversight, application support, cybersecurity coordination, AI training
RECOGNITION AND LEADERSHIP
- City of Indio 1st Annual Employee of the Year Award, 2022
- Leadership Coachella Valley participant
- Long-term professional IT service relationship with executive-level private clients, providing trusted technical support, troubleshooting, and technology guidance.
LEADERSHIP DEVELOPMENT
- Leadership Coachella Valley
- Citywide AI training for municipal staff
- Mentorship for IT interns and junior staff
ADDITIONAL EXPERIENCE
Long-term professional IT service relationship with executive-level private clients, providing trusted technical support and technology guidance.
RECOGNITION
City of Indio 1st Annual Employee of the Year Award, 2022, Leadership Coachella Valley participant
TARGET ROLE ALIGNMENT
- IT operations and user support leadership
- Enterprise application administration
- Vendor coordination and escalation
- Municipal AV and public meeting technology
- Staff supervision and intern mentorship
- Budget and software acquisition experience
Timeline
Enterprise Applications Engineer
City of Indio
08.2023 - Current
IT Support Specialist
City of Indio
10.2019 - 08.2023
Information Technology Manager
The Altum Group
03.2015 - 10.2019
Senior Network Administrator
Royal Computer Repair
02.2013 - 03.2015
High School Diploma -
LA Technical High School