Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Herbert

St Thomas,Choose...

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

2026
2026
years of professional experience

Work History

Estimator & Administrative Assistant

Moore Flooring & Design
London, Ontario
10.2019 - 03.2025
  • Developed quantity takeoffs from blueprints using CAD systems and manual calculations.
  • Evaluated software for construction estimating to enhance accuracy and efficiency.
  • Compiled supplier data to update material pricing databases efficiently.
  • Created training literature utilizing Google Suite and screen recording software.
  • Administered website content, uploaded products, installed scheduling app and linked with Google Calendar.
  • Edited digital images with Canva and Krita for promotional materials and branding.
  • Added products to company ERP, establishing pricing formulas for inventory management.
  • Monitored progress of new home construction projects to ensure timely completion.
  • Answered phone calls
  • Communicated with customers via e-mail in a timely and professional manner
  • Created invoices and processed payments

Administrative Assistant

Blue Diamond Window Cleaning
London, Ontario
  • Generated leads through cold calling, client lists, and referrals.
  • Developed and implemented sales strategies to achieve revenue targets.
  • Maintained client relationships to secure repeat business.
  • Processed payroll information, including salaries, deductions, and bonuses.
  • Prepared payroll reports for senior management review.
  • Organized filing systems for physical and electronic documents, ensuring confidentiality.
  • Provided administrative support by managing schedules and facilitating interdepartmental communication.
  • Entered data into spreadsheets for accurate record-keeping.

Estimator

Carpet One
St Thomas, ON
  • Prepared detailed estimates by analyzing blueprints and relevant documents for project scheduling and client budgets.
  • Costed installers' invoices to ensure accurate project financials.
  • Presented comprehensive estimates with numerical and descriptive data for efficient project management
  • Scheduled installation of various materials in alignment with project timelines.
  • Collected precise cost data from vendors, subcontractors, and team members for each project component.
  • Coordinated business operations through regular consultations with staff and management.
  • Maintained confidentiality of client information to protect individual and business interests.

Order Desk Clerk/Receptionist

Olympia Tile
London, Ontario
  • Welcomed guests with professionalism upon arrival.
  • Answered phone calls promptly, ensuring high-quality service.
  • Trained new staff on desk clerk procedures for operational efficiency.
  • Executed administrative duties, including filing and data entry tasks.
  • Maintained lobby cleanliness, ensuring a clutter-free environment.
  • Managed cash transactions, including counting and disbursing funds for bookkeeping.
  • Coordinated inventory transfers between branches based on customer orders.
  • Organized confidential client information in compliance with company policies.

Call Centre Representative

Market Strategies Inc
London, ON
  • Adhered to applicable laws and regulations regarding customer privacy rights.
  • Maintained accurate records of customer interactions, transactions, comments, and complaints.
  • Processed high volumes of calls daily using call management systems and web-based communications.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Utilized knowledge base for quick and effective responses to customer inquiries.
  • Participated in daily huddles to align team goals and objectives.
  • Developed collaborative relationships with team members across multiple departments.
  • Attended regular training sessions on industry updates and organizational changes.

Education

Bachelor of Arts - Classics

Mcmaster University
Hamilton
05-2010

Bachelor of Arts - Theatre And Film

McMaster University
Hamilton
05-2009

Skills

  • Microsoft Office and Google Suite
  • WordPress management
  • Scheduling and calendar coordination
  • Administrative support
  • Document and records management
  • Data filing and archiving
  • Attention to detail
  • Problem resolution strategies
  • Training development
  • Computer proficiency
  • Time management skills
  • Customer service excellence
  • Data entry accuracy

Timeline

Estimator & Administrative Assistant

Moore Flooring & Design
10.2019 - 03.2025

Administrative Assistant

Blue Diamond Window Cleaning

Estimator

Carpet One

Order Desk Clerk/Receptionist

Olympia Tile

Call Centre Representative

Market Strategies Inc

Bachelor of Arts - Classics

Mcmaster University

Bachelor of Arts - Theatre And Film

McMaster University

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Matthew Herbert