Matthew Henderson
Los Angeles
Summary
Healthcare Operations and Revenue Cycle Leader with 18+ years of experience supporting premium billing, enrollment operations, financial oversight, and regulatory compliance across behavioral health, hospital, and managed care environments. Proven expertise in premium reconciliation, eligibility verification, payer coordination, enrollment workflows, and revenue optimization. Adept at collaborating with payers, finance teams, and clinical leadership to ensure accurate billing, compliant enrollment, reduced denials, and improved cash flow. Strong background in Medicaid/Medicare compliance, audits, and process improvement.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
Compliance Educator
Roman Empire Living Skills
Alhambra
03.2025 - Current
Director of Clinical Operations
Weingart Center
Los Angeles
08.2023 - 02.2025
- Oversaw clinical operations while partnering with billing and admissions teams to ensure accurate patient enrollment and payer eligibility verification.
- Analyzed patient and utilization data to support timely billing and premium capture.
- Implemented EHR enhancements that improved billing accuracy, enrollment documentation, and data accessibility.
- Strengthened compliance with payer requirements, contributing to reduced claim rework and improved reimbursement timelines.
- Streamlined enrollment and intake workflows, ensuring payer authorization and eligibility prior to service delivery.
- Improved financial performance through enhanced coordination between admissions, billing, and clinical documentation teams.
Director of Operations
The Camp Recovery Center
Scotts Valley
07.2022 - 08.2023
- Directed financial and operational workflows, increasing revenue collection by 25% through improved billing and enrollment coordination.
- Analyzed financial and enrollment data to support accurate premium billing and forecasting.
- Collaborated with payers and internal teams to resolve billing discrepancies and enrollment-related issues.
- Led staff training initiatives focused on documentation accuracy and payer compliance.
Director of Admissions & Financial Operations
CenterPointe Hospital
Saint Charles
02.2020 - 07.2022
- Led admissions, enrollment, and financial operations, contributing to a $2M revenue increase through improved billing accuracy and payer alignment.
- Oversaw patient enrollment, insurance verification, and authorization processes.
- Streamlined financial reporting and billing workflows, improving cash flow and reimbursement timelines.
- Partnered with clinical and billing teams to ensure accurate premium capture and compliant documentation.
Program Director
Canopy Children's Solutions
Jackson
11.2014 - 02.2020
- Ensured compliance with Medicaid, Medicare, and JCAHO billing and enrollment requirements.
- Improved billing and enrollment processes, increasing patient admissions by 30%.
- Reduced intake processing time by 25% through workflow optimization and enrollment standardization.
- Collaborated with payers and community partners to support continuous eligibility and reimbursement accuracy.
Director of Operations
Guidedsteps Healthcare
Jackson
08.2007 - 12.2014
- Oversaw program operations with a focus on accurate enrollment, funding compliance, and service authorization.
- Implemented assessment and documentation standards that supported billing compliance and reimbursement integrity.
- Advocated for policy changes that increased funding and improved payer alignment.
Education
Ph.D. - Professional Counseling
Mississippi College
Clinton, MS 08.2012 - 12.2014
Specialist - Counselor Education
Mississippi College
Clinton, MS 08.2011 - 07.2012
Master of Science - Mental Health Counseling
Jackson State University
Jackson, MS 08.2007 - 05.2011
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MS 08.2003 - 05.2007
Skills
- Premium Billing & Reconciliation
- Enrollment Operations & Eligibility Verification
- Revenue Cycle Management (RCM)
- Claims Processing & Denial Reduction
- Medicaid, Medicare & Commercial Payers
- Member Enrollment & Disenrollment
- Regulatory Compliance (CMS, JCAHO)
- Financial Reporting & Forecasting
- EHR & Billing System Implementation
- Audit Preparation & Risk Mitigation
- Cross-Functional Collaboration
- Process Optimization & Cost Reduction
References
References available upon request.
Timeline
Compliance Educator
Roman Empire Living Skills
03.2025 - Current
Director of Clinical Operations
Weingart Center
08.2023 - 02.2025
Director of Operations
The Camp Recovery Center
07.2022 - 08.2023
Director of Admissions & Financial Operations
CenterPointe Hospital
02.2020 - 07.2022
Program Director
Canopy Children's Solutions
11.2014 - 02.2020
Ph.D. - Professional Counseling
Mississippi College
08.2012 - 12.2014
Specialist - Counselor Education
Mississippi College
08.2011 - 07.2012
Director of Operations
Guidedsteps Healthcare
08.2007 - 12.2014
Master of Science - Mental Health Counseling
Jackson State University
08.2007 - 05.2011
Bachelor of Science - Criminal Justice
Jackson State University
08.2003 - 05.2007