Matthew Havery
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
7
7
years of professional experience
Work History
Director of WOW
Mike Havery The Mortgage Architect
12.2020 - Current
- Enhanced team productivity by collaborating effectively with colleagues, sharing best practices, and offering support when needed.
- Ensured compliance with federal regulations by meticulously reviewing loan applications for accuracy and completeness.
- Increased referral business by building rapport with existing clients through regular check-ins and providing personalized mortgage solutions.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
PC Express Customer Service
Superstore
05.2017 - 11.2020
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
Education
Certificate of Completion - 2 Year Masterclass Program
Company of Rogues Actors Studio
Calgary, AB07.2019
High School Diploma -
Bishop O'Byrne High School
Calgary, AB06.2017
Skills
- Multitasking
- Time Management
- Conflict Resolution
- Decision Making
- Attention to Detail
- Problem Solving
- Relationship Building
- Complaint Resolution
Additional Information
I also work as an Actor, I went to school for it then moved to Kelowna for 3 years Represented by Bookit Talent Agency
Timeline
Director of WOW
Mike Havery The Mortgage Architect
12.2020 - Current
PC Express Customer Service
Superstore
05.2017 - 11.2020
Certificate of Completion - 2 Year Masterclass Program
Company of Rogues Actors Studio
High School Diploma -
Bishop O'Byrne High School
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