Matthew Hargett
Sacramento
Summary
Dedicated server with exceptional customer service skills, ensuring guest satisfaction and loyalty while enhancing dining experiences through effective communication and personalized service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Server
Echo & Rig Steakhouse
Sacramento, CA
09.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Effectively communicated menu details and daily specials to enhance dining experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Scott's Seafood on the River
Sacramento, CA
06.2014 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Shadowbrook Restaurant
Capitola, CA
02.2010 - 06.2014
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Carver's Steaks & Chops
Roseville, CA
07.2000 - 05.2010
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree -
San Diego State University
San Diego, CAHigh School Diploma -
George Whittell High School
Zephyr Cove, NV06-1986
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
Certification
Food Handlers Card
RSB
Timeline
Server
Echo & Rig Steakhouse
09.2024 - Current
Server
Scott's Seafood on the River
06.2014 - 08.2024
Server
Shadowbrook Restaurant
02.2010 - 06.2014
Server
Carver's Steaks & Chops
07.2000 - 05.2010
No Degree -
San Diego State University
High School Diploma -
George Whittell High School