Matthew Groff
Edmonton,Alberta
Summary
I am professional IT System Administrator with more than 15 years of valuable IT and Telecommunications experience. Accustomed to handling IT support, managing IT projects and supporting many departments with IT tools and applications. I bring a professional and motivated attitude with the ability to establish productive relationships with coworkers. I have a thirst for knowledge and always look forward to learning new technologies and software to improve quality of service, functionality and productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
University Of Alberta
04.2022 - Current
- Prepared purchase requisitions to obtain telecommunications equipment, computer hardware and software and test equipment.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Administered user support to over 8000 users by implementing procedural and technical solutions to diagnose network and device problems.
- Administered Cisco Call Manager with Expressway and Cisco Unity Connection integrated with Avaya CS1000.
- Performed periodic system upgrades and maintenance to meet industry standards
- Managed and prioritized customer service requests to achieve prompt resolution
- Coordinated installation of new users and relocations of existing users
- Managed communication with Vendor Representatives for Contracts, Billing, current services and investigating new services
IT Systems Admin
MacEwan University
07.2009 - 04.2022
- Planning, installation and administration of Microsoft Teams with Direct Routing with Audiocodes SBCs for approximately 2000 users and 400 endpoints
- Performed installation and administration of Avaya Aura PBX, Avaya Aura Messaging, Avaya Contact Center, Avaya Call Recording
- Administration of CS1000/Option 81 Nortel/Avaya Aura (various versions) PBX
- Performed Installation of VOIP, Digital and analog sets and troubleshooting network, copper and devices issues
- Manage, order and service all University owned mobile devices (iPhone/iPad and Android Devices)
- Administer Mobile Data Management software
- Network termination and troubleshooting of endpoints
Satellite/Communications Technologist
Weatherford Wireline
11.2008 - 07.2009
- Commissioning and construction of Automated Satellite Communication Systems
- Troubleshooting field mounts for Engineers
- Creating procedures for operation and maintenance
- Research and development of new types of mounts and automated controllers
- Performed Installation of new hardware into Wireline Vehicles (locally and globally)
- Aid in design and development of global networks
- Performed Installation of Cisco VOIP solutions into Wireline Vehicles
- Trained Regional Technicians in operational and maintenance of Hardware
Fiber Optics Technician
Shaw Cable Systems Inc
09.2005 - 09.2008
- Performed troubleshooting, minor and major outages
- Working with strict time schedules
- Installation of fiber equipment from head end to node
- Working on-call for major outages
- FOSC Fiber Enclosure prep and installation
- Splicing Fiber
- Used OTDR to identify faulty or problematic fiber optic cabling
- Underground, Arial and confined space experience.
Education
Graduated - Telecommunications Engineering Technology
N.A.I.T
Edmonton, AB05.2004
High School Diploma -
Salisbury CHS
Sherwood Park, AB01.1997
Skills
- Google Workspace Administration
- Microsoft Azure, Powershell, Teams, Sharepoint, Office 365 and Visio
- Cisco DNA Center, Prime, and Cisco Switch Configuration
- Solarwinds
- Windows and Mac operating system
- Avaya System Manager, Communication Manager, Session Manager and other related Web Clients
- Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Finesse and Cisco UCCX
- VMware Sphere Tools, VDI and Horizon Client experience
Certification
- Microsoft Azure Fundamentals, Certified Feb 2021
- Audiocodes SBC Certificate Feb 2021
Timeline
Telecommunications Specialist
University Of Alberta
04.2022 - Current
IT Systems Admin
MacEwan University
07.2009 - 04.2022
Satellite/Communications Technologist
Weatherford Wireline
11.2008 - 07.2009
Fiber Optics Technician
Shaw Cable Systems Inc
09.2005 - 09.2008
Graduated - Telecommunications Engineering Technology
N.A.I.T
High School Diploma -
Salisbury CHS
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