Erika Medeiros
Summary
Accomplished Senior Business Analyst with a proven track record at Purolator, enhancing project deliverables through expert stakeholder management and agile methodology. Excelled in SAP S4 Brim and FICA implementations, driving business process improvements and fostering team growth. Specialized in requirements gathering and process mapping, significantly optimizing cross-departmental workflows.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Business Analyst_OTC Lead ERP Project
Purolator
09.2021 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Senior Business Analyst
Purolator
09.1996 - 09.2021
- Provided functional and technical support for day to day billing issues.
- Continuous improvement for time consuming work processes leveraging Winshuttle.
- Security support where required.
- Data analytics and reporting.
- Requirements gathering for enhancements, small system changes and projects.
Education
Bachelor of Arts - English And Psychology
University of Toronto
Mississauga, ON05.1993
Skills
- SAP S4 Brim Knowledge
- Full knowledge of FICA and OTC implementation
- Requirements Gathering
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
- Process Mapping
- Business process improvement
Certification
Greenbelt
Agile Training
Timeline
Senior Business Analyst_OTC Lead ERP Project
Purolator
09.2021 - Current
Senior Business Analyst
Purolator
09.1996 - 09.2021
Bachelor of Arts - English And Psychology
University of Toronto
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