Matthew Graham

Tim Horton's

06.2018 - Current

Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Responded to and resolved customer questions and concerns.
Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Proven ability to develop and implement creative solutions to complex problems.
Self-motivated, with a strong sense of personal responsibility.
Learned and adapted quickly to new technology and software applications.
Passionate about learning and committed to continual improvement.