Matthew Gordon
Ottawa,Canada
Summary
Brings a strong foundation in client experience, team operations, and digital workflows across real estate, tech, and education sectors. Experienced in training, marketing collaboration, outreach campaigns, and internal documentation. Currently pivoting toward roles in communications and content coordination.
Overview
7
7
years of professional experience
Work History
Leasing Agent - Residential Properties
Centurion Property Associates
04.2025 - 07.2025
- Managed leasing for a newly launched property, guiding renters through units based on needs, preferences, and concerns.
- Built trust through clear, attentive communication around layouts, lease terms, and the application process.
- Worked closely with marketing to identify difficult-to-lease units and propose content angles, using on-the-ground insights to shape digital campaigns and listing strategy.
- Shared client feedback and objections with leadership to refine how units were positioned online.
- Performed background, reference, and credit checks as part of screening process of prospective tenants.
Sales Development Representative
Push Operations
07.2024 - 04.2025
- Strategically managed outbound outreach within the restaurant and quick-serve sectors, connecting with owners, operators, and executive decision-makers.
- Consistently met daily activity targets (50+ calls, 20+ emails) to generate qualified leads and move prospects through the sales pipeline.
- Conducted client analysis to position payroll and time management solutions effectively.
- Partnered with account executives on high-value outreach campaigns and booked 5–8 product demonstrations monthly, contributing directly to pipeline growth.
Sales and Leasing Specialist / Team Leader
Smart Living Properties
01.2022 - 03.2024
- Promoted to team lead after consistently exceeding leasing targets and supporting a diverse rental portfolio in a fast-paced environment.
- Took initiative to create internal structure by developing training guides, defining leasing procedures, and establishing communication workflows across departments.
- Led onboarding for new hires, facilitated team meetings, and served as a bridge between sales, operations, and leadership, ensuring frontline insights translated into actionable improvements.
Leasing & Training Specialist
Osgood Properties
10.2019 - 12.2021
- Started as a Leasing and Administrative Specialist, supporting high-volume rentals through clear client communication and accurate lease processing.
- Promoted to Junior Trainer, where responsibilities expanded to onboarding new rental agents across Ottawa and Kingston.
- Designed internal training resources, led leasing meetings and performance reviews, and co-conducted interviews for hiring.
- Played a key role in standardizing procedures by developing a new employee manual and refining admin workflows for clarity and efficiency.
Undergraduate Recruitment Tele-Counseling Consulta
Carleton University
03.2018 - 10.2019
- Delivered personalized tele-counseling to 500+ prospective students annually, guiding informed enrollment decisions
- Recruited students into various programs based on their interests, leveraging deep knowledge of multiple departments and programs across Carleton University
- Collaborated with recruitment and admissions teams to strategize targeted messaging and promotional materials for campaigns, ensuring alignment with recruitment objectives and branding guidelines
- Employed innovative recruitment techniques during tele-counseling sessions, such as virtual campus tours and informational webinars, to provide an immersive and interactive experience for prospective students
- Demonstrated extensive knowledge of Housing Services, the Paul Mental Center, academic regulations, and multiple departments and programs of Bachelor of Arts and Bachelor of Science
Education
Bachelor of Arts - Communication Studies
Carleton University
Ottawa, ON04.2018
Skills
- Exceptional written and verbal communication skills
- Effective organizational skills
- Skilled in client engagement, relationship building,
- Flexible thinking
Timeline
Leasing Agent - Residential Properties
Centurion Property Associates
04.2025 - 07.2025
Sales Development Representative
Push Operations
07.2024 - 04.2025
Sales and Leasing Specialist / Team Leader
Smart Living Properties
01.2022 - 03.2024
Leasing & Training Specialist
Osgood Properties
10.2019 - 12.2021
Undergraduate Recruitment Tele-Counseling Consulta
Carleton University
03.2018 - 10.2019
Bachelor of Arts - Communication Studies
Carleton University
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