Matthew Golla
El Cajon
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Arco Gas Station. Adept at problem-solving and maintaining high accuracy in transactions, contributing to improved customer relations and loyalty. Experienced in operating machinery and ensuring quality control, with a commitment to continuous improvement and teamwork.
Hardworking Mechanic successful at completing inspections, maintenance and repairs on vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Cashier
Arco Gas Station
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Filling Machine Operator
Calbiotech
01.2021 - 07.2024
- Verified material integrity during operation via visual inspection techniques for higher customer satisfaction rates.
- Operated auxiliary equipment as needed, including pumps, conveyors, and agitators, supporting seamless production flow across all functions within the facility.
- Participated in ongoing professional development opportunities, staying up-to-date with industry advancements and best practices related to filling machine operations.
- Utilized problem-solving skills to identify bottlenecks in the production process, implementing necessary corrective actions to restore optimal output levels.
- Reduced downtime for filling machines by performing regular inspections and addressing minor issues before they escalated.
- Performed troubleshooting tasks for malfunctioning equipment, resolving issues efficiently to minimize loss of production time.
- Monitored inventory levels of raw materials necessary for production, alerting supervisors when replenishment was required.
- Supported quality control efforts by confirming the correct use of materials and validating product specifications prior to packaging.
- Counted and recorded finished and rejected packaged items.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Education
Certiciation(s) - Automotive Technician
San Diego College of Continuing Education
4343 Ocean View Blvd, San Diego, CA 9211306-2025
High School Diploma -
Valhalla High School
1725 Hillsdale Rd, El Cajon, CA 9201906-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Written and verbal communication
- Complex Problem-solving
- Reports and documents
- Records maintenance
- Clear communication
- Empathy and patience
- Basic math
- Honest and dependable
Certification of Level 1 Inspector - Automotive Technician / BAR Certification #993725
SDCCD Educational Cultural Complex presented me a BAR Certification; Acknowledged on 1/16/2024
Successfully completed the training course for Level 1 Inspector. Class hours: 68 hours
Signed off by Bryan J Perrin (Certified Instructor)
Languages
English
Full Professional
Timeline
Cashier
Arco Gas Station
02.2024 - Current
Filling Machine Operator
Calbiotech
01.2021 - 07.2024
Certiciation(s) - Automotive Technician
San Diego College of Continuing Education
High School Diploma -
Valhalla High School
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