Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Matthew Glays

Calgary

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Pet Care Associate

PetSmart
08.2023 - Current
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
  • Administered medications to animals in treatment and documented changes in condition.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.

Direct Support Caregiver

Trailblazers Life Choices
04.2022 - 07.2023
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Bachelor of Arts - Drawing

Alberta University of The Arts
Calgary, AB
04-2029

Skills

  • Proper chemical handling
  • Working Well Under Pressure
  • Team Player
  • Company procedure adherence
  • Computer skills
  • Customer service and assistance
  • Shipment receiving
  • Effective customer communication
  • Managing paperwork
  • Microsoft Excel

Accomplishments

  • I have had multiple pieces of art displayed at school.
  • At PetSmart, I ranked in the top 3 for sales as a cashier.
  • On multiple occasions I have remained calm in high stress scenarios.

Languages

English
Native or Bilingual
German
Full Professional

Interests

  • Coding and Programming
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Animal Care
  • Acting and Theater

Timeline

Pet Care Associate

PetSmart
08.2023 - Current

Direct Support Caregiver

Trailblazers Life Choices
04.2022 - 07.2023

Bachelor of Arts - Drawing

Alberta University of The Arts

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Matthew Glays