Matthew Ghattas
Los Angeles
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
10
10
years of professional experience
Work History
Operations Associate
Flexport, Inc.
Los Angeles, CA
10.2021 - Current
- Manage ocean imports from origin to destination, create/update SOPs, reconcile shipment financials, invoicing, quoting, review and present account health/P&Ls
- Provide consultative and operational support, participate in WBRs, QBRs
- Collaborate with product managers to improve our proprietary CRM software, train new hires, relay client feedback, assist with product mockups
Marketplace Operations Specialist
Next Trucking, Inc.
El Segundo, CA
08.2020 - 09.2021
- Managed end-to-end container lifecycle (imports and exports) across multiple lanes; process delivery orders, schedule appointments, Built and pushed jobs to our Marketplace App
- Audited/authorized shipments for invoice; collected missing documents, verified driver payouts for AP, dispatching
- Created training decks/SOPs for customer account handoffs, provided feedback to our product team to continuously improve Next’s proprietary software and driver experience
Operations Associate
Industrious Staffing Company, LLC
Los Angeles, CA
06.2019 - 02.2020
- Managed the day-to-day workplace experience for over 100 members (a growing community of enterprise teams), responsible for our weekly member newsletter, campus engagement
- Maintained the highest level of hospitality standards, monitor inventory and restock two cafes, troubleshoot IT issues, oversee FFE installs, submit COIs and approve invoices
Operations Specialist
Bird Rides, Inc.
Santa Monica, CA
04.2018 - 03.2019
- Provided excellent in-app customer support to a national user base
- Tracked and presented market health in multiple cities, reported trends/user behavior
- Created A/B tests, procure feedback from contractors, increase retention and fraud prevention
Driver Account Specialist III
Uber Technologies, Inc.
Los Angeles, CA
08.2016 - 02.2018
- Contributed to outreach innovation and funnel operations on a customer (driver) obsessed team, focused on supply growth and process optimization
- Interviewed candidates, collaborated with team to organize and build onboarding/training
Education
Bachelor of Science - Business Administration: Management
California State University, Long Beach
12-2015
Skills
- Organized self starter, confident communicator, enthused problem solver, obsessive attention to detail
- Sports aficionado with strong knowledge of US sports speculative markets
- Data analysis/interpretation: G Suite, Microsoft 365, Looker
- Excellent people management/development skills; relationship builder
Timeline
Operations Associate
Flexport, Inc.
10.2021 - Current
Marketplace Operations Specialist
Next Trucking, Inc.
08.2020 - 09.2021
Operations Associate
Industrious Staffing Company, LLC
06.2019 - 02.2020
Operations Specialist
Bird Rides, Inc.
04.2018 - 03.2019
Driver Account Specialist III
Uber Technologies, Inc.
08.2016 - 02.2018
Bachelor of Science - Business Administration: Management
California State University, Long Beach