Matthew Garcia

Loyal Way Hospice

05.2021 - 05.2025

Managed operations, growing census to 38 with a lean team
Built a large network of reliable RNs, LVNs, and CC nurses; rarely relying on staffing agencies
Passed CHAP surveys with flying colors and CDPH investigation with zero deficiencies through accurate call & communication logs and documentation
Achieved consistent annual financial growth through cost control and referral partnerships
Managed ADRs, improving documentation to meet Medicare audit standards
Created HR systems for employee files, onboarding, and compliance
Digitized and streamlined documentation and operations using services such as DocuSign, VoIP, and eFax, ensuring compliance.
Prepared and submitted CAHPS small hospice exemptions and Self Cap reports; collaborated with accountants on COST reports and bookkeepers on ALIRTS reports; submitted HIS reports via QIES and familiar with new HOPE system requirements
Controlled costs for board and cares, SNFs, and DME & Supplies, worked with families to prevent equipment theft, and eliminated post-discharge vendor fees
Built referral relationships with facilities and partners to grow census and reviewed patient cases to assess risks and liabilities
Handled crises with a calm demeanor to maintain order and organization
Handled patient intake from A-Z, including insurance eligibility checks and authorizations, H&P reviews for suitability, transportation, staffing, scheduling, and ordering supplies and DME
Extensive knowledge of HospiceMD