Matthew Gallant
Edmonton,AB
Summary
Proven Flooring Installation Expert with a knack for creative solutions and a goal-oriented mindset, I excelled at Savvy Interiors Plus by driving top sales numbers and ensuring high customer satisfaction. Leveraging attention to detail and sales prowess, I effectively managed projects and fostered strong client relationships, leading to significant repeat business and referrals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flooring Sales and Installations
Savvy Interiors Plus
Edmonton, AB
12.2022 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Assisted customers with selecting appropriate floor types and styles.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
- Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
- Kept up-to-date with industry trends and new products, providing clients with the latest flooring solutions available.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Flooring Installation Technician
Untouchable Concepts
Edmonton, AB
06.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair, and reporting duties.
Education
Macklin School
Macklin, SK2004
Skills
- Flooring Installation Expertise
- Attention to Detail
- Creative Thinking
- Flexible Hours
- Sales and Promotions
- Goal-oriented mindset
Languages
English
Native or Bilingual
Certification
Kerdi , Wedi, Provalve tile/waterproofing systems
Schulter, Nuheat in floor heating systems
Mapie, Ardex, Custom Installation Products Courses
Frist aid, Whmis, Falls pro, Confined Space, Occupational Hazards Certified
Skid Steer and Forklift Certified
Timeline
Flooring Sales and Installations
Savvy Interiors Plus
12.2022 - Current
Flooring Installation Technician
Untouchable Concepts
06.2019 - Current
Macklin School