Matthew Galambos-Brown
London
Summary
Proven leader in retail management, adept at driving customer satisfaction and enhancing sales, with a track record at Brewers Retail. Excelled in inventory management and employee training, ensuring operational excellence and safety compliance. Demonstrated ability to resolve customer issues, boosting store performance through strategic merchandising and effective team mentorship.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Brewers Retail
04.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Store Manager
Rogers Communications
05.2007 - 08.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
College Diploma - Business-Accounting
Fanshawe College
London, ON05-2012
Skills
- Service Excellence
- Customer Satisfaction Management
- Money handling
- Customer service and engagement
- Inventory Management
- Employee Training
- Stock management
- POS systems
- First aid training
- Workplace inspections
- Comprehensive Safety Audits
National Customer service Award
Was reconized with an Award for first class customer service for going above and beyond for the entire company.
Timeline
Assistant Manager
Brewers Retail
04.2013 - Current
Assistant Store Manager
Rogers Communications
05.2007 - 08.2010
College Diploma - Business-Accounting
Fanshawe College
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