Matthew Freedberg
213 Glenlake Avenue Toronto,ON
Summary
Highly organized individual with a strong work ethic and time management skills. Exceptional analytical, problem solving and communication skills. Proficiency in Google shared docs for writing and collaborating, social media platforms, and MS Office. Proven track record of providing exceptional customer service, exceeding sales goals, and managing inventory. Team leadership skills developed through planning and leading recreation programs.
Overview
9
9
years of professional experience
Work History
Re-Store Associate
Habitat for Humanity
9 2020 - Current
- Identified customer needs and wants to enhance customer experiences and boost sales
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Trained and mentored junior staff on customer service strategies and techniques
Sales Associate/Key Holder
Danforth Leaf
07.2022 - 01.2023
- Solved customer challenges by offering relevant products and services
- Prepared merchandise for sales floor by pricing or tagging
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
- Managed store personnel by delegating tasks and supervising daily operations
Level 2 Hockey Referee
Greater Toronto Hockey League
09.2018 - 06.2021
- Created a safe playing environment through proactive monitoring of player behavior on court and field
- Referee and line A, AA, and AAA hockey tournament games and maintain accurate game sheets
- Attend meetings to resolve suspension and other appeals with GTHL managers and GTHL Coaches
- Perform administrative tasks to support tournaments and reporting infractions, suspensions, and other mandated issues.
Marketing Intern
SpringWater Communications
01.2021 - 05.2021
- Assist with content creation and presentation of company website including testimonials, purpose, business goals
- Provides feedback on design and site navigation
- Worked closely with team, gaining knowledge of day-to-day processes and duties
- Brainstormed creative ideas to improve branding and company messages
- Assisted in developing brand messaging that resonates with target audiences.
Youth Leader and Referee
Victoria VIllage Houselague League
09.2015 - 05.2021
- Upheld high ethical standards while officiating hockey games, fostering trust among teams, coaches, spectators, and league organizers.
- Handled disputes calmly and effectively, diffusing tense situations between teams during matches.
- Ensured clear understanding of rules among coaches, players, and spectators by effectively communicating decisions made during games.
Hockey Referee
North York Hockey League, Toronto, ON
09.2015 - 05.2020
- Exercised sound judgment in making decisions on penalty calls and game stoppages
- Collaborated effectively with other stakeholders such as media personnel and sponsors
- Developed excellent communication skills when interacting with coaches, players, and spectators
- Performed administrative duties including preparing documents related to refereeing activities
- Applied problem-solving strategies to resolve disputes between teams or referees.
Education
Bachelor of Applied Science (B.S.) - Industrial Organizational Psychology
Guelph University
07.2026 - Current
Certificate in Industrial Relations in Organizational Psychology - Industrial Relations
Humber College
Skills
Leadership qualities
Communication
Sales expertise
Research abilities
Customer service orientation
Financial acumen
Relationship building
Volunteer Work
- Youth Cabinet Volunteer, City of Toronto.
- Teaching Assistant (Co-Op), Annette Street Public School.
- Hockey Instructor, Toronto Police ProAction Hockey
- Youth Advisor, Runnymede Public Street Library.
References
References available upon request
Timeline
Bachelor of Applied Science (B.S.) - Industrial Organizational Psychology
Guelph University
07.2026 - Current
Sales Associate/Key Holder
Danforth Leaf
07.2022 - 01.2023
Marketing Intern
SpringWater Communications
01.2021 - 05.2021
Level 2 Hockey Referee
Greater Toronto Hockey League
09.2018 - 06.2021
Youth Leader and Referee
Victoria VIllage Houselague League
09.2015 - 05.2021
Hockey Referee
North York Hockey League, Toronto, ON
09.2015 - 05.2020
Re-Store Associate
Habitat for Humanity
9 2020 - Current
Certificate in Industrial Relations in Organizational Psychology - Industrial Relations
Humber College
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