Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew FRASER

Canmore,Alberta

Summary

Dynamic and results-oriented hospitality professional with a proven track record of success spanning over a decade. Skilled in providing strategic leadership to drive exceptional customer service, achieve financial targets, and enhance employee satisfaction. Adept at revenue optimization, cost control, team development, and fostering a culture of continuous improvement. Excellent communicator with a passion for delivering unparalleled guest experiences.

Overview

17
17
years of professional experience

Work History

Director of Rooms

Fairmont Chateau Lake Louise
Lake Louise, AB
01.2023 - Current
  • Spearheaded comprehensive rooms operations, overseeing guest services, housekeeping, front office, concierge, royal service, and Fairmont Gold, achieving annual rooms revenue exceeding $80 million and an operating profit of 80.2%.
  • Led a successful 337-room refurbishment project, managing all aspects from planning to execution, including procurement of OS&E equipment.
  • Introduced weekly rooms division meetings to enhance departmental communication and foster employee engagement.
  • Oversaw budgeting process for Rooms Division departments; monitored labor costs and other expenses to ensure maximum profitability.
  • Directed staff training and development activities, including orientation, customer service skills, safety, sanitation procedures and team building exercises.

Director of Food & Beverage

Fairmont Chateau Lake Louise
Lake Louise, AB
01.2018 - 01.2023
  • Directed all facets of F&B operations across seven venues, generating revenues of up to $39 million and departmental profit of 26.9%.
  • Developed and managed departmental budget, revenue goals, and cost controls.
  • Supervised the selection, training, development, and evaluation of staff members.
  • Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
  • Played a key role in capital projects, including two restaurant expansions with full kitchen renovations and branding packages.
  • Coordinated with vendors to ensure quality products at competitive prices.
  • Ensured compliance with health codes and safety regulations in the kitchen and dining areas.

Assistant Director of Food and Beverage

Fairmont Chateau Lake Louise
Lake Louise, AB
01.2015 - 01.2018
  • Recognized as Leader of the Month and Quarter for exemplary performance.
  • Elevated overall GOP from 25% to 27.5% through payroll optimization and expense controls.
  • Boosted colleague engagement to 88% through enhanced communication and development initiatives.
  • Maintained the highest levels of quality assurance in all areas of food and beverage operations.
  • Managed daily operations of the Food and Beverage Department including staffing schedules, training activities and customer service issues.
  • Analyzed reports from point-of-sale systems to identify trends in sales volume or customer preferences.

Director of Food & Beverage and Catering

InterContinental Toronto Yorkville
Toronto, ON
01.2008 - 12.2014
  • Implemented sales development programs for catering sales managers, resulting in increased revenues for restaurant outlets.
  • Drove revenue growth for Signatures Restaurant and Proof Vodka Bar through strategic initiatives and innovative offerings.
  • Established key vendor relationships to enhance beverage program and reduce costs.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.

Director of Retail Food Services

Marek Hospitality
Toronto
01.2007 - 12.2008
  • Managed franchise operations, cafeteria, and catering services, focusing on service improvement and client satisfaction.
  • Developed and implemented catering service manual to enhance service quality and consistency.
  • Achieved significant operational improvements and client relations through effective communication and training.

Education

Bachelor of Commerce Hospitality And Tourism

Ryerson University
Toronto, ON

Skills

  • Guest satisfaction
  • Leadership Development
  • Performance Analysis
  • Revenue optimization
  • Capital Planning
  • Budgeting and Forecasting
  • Brand Development
  • Detail Oriented
  • Strategic Planning
  • Revenue Optimization
  • Cost Control

Accomplishments

  • Leader of the Month and Quarter in 2018 as Assistant Director of Food and Beverage
  • A member of the executive team wining hotel of the Year in 2018

Timeline

Director of Rooms

Fairmont Chateau Lake Louise
01.2023 - Current

Director of Food & Beverage

Fairmont Chateau Lake Louise
01.2018 - 01.2023

Assistant Director of Food and Beverage

Fairmont Chateau Lake Louise
01.2015 - 01.2018

Director of Food & Beverage and Catering

InterContinental Toronto Yorkville
01.2008 - 12.2014

Director of Retail Food Services

Marek Hospitality
01.2007 - 12.2008

Bachelor of Commerce Hospitality And Tourism

Ryerson University
Matthew FRASER