Matthew FRASER
Canmore,Alberta
Summary
Dynamic and results-oriented hospitality professional with a proven track record of success spanning over a decade. Skilled in providing strategic leadership to drive exceptional customer service, achieve financial targets, and enhance employee satisfaction. Adept at revenue optimization, cost control, team development, and fostering a culture of continuous improvement. Excellent communicator with a passion for delivering unparalleled guest experiences.
Overview
17
17
years of professional experience
Work History
Director of Rooms
Fairmont Chateau Lake Louise
Lake Louise, AB
01.2023 - Current
- Spearheaded comprehensive rooms operations, overseeing guest services, housekeeping, front office, concierge, royal service, and Fairmont Gold, achieving annual rooms revenue exceeding $80 million and an operating profit of 80.2%.
- Led a successful 337-room refurbishment project, managing all aspects from planning to execution, including procurement of OS&E equipment.
- Introduced weekly rooms division meetings to enhance departmental communication and foster employee engagement.
- Oversaw budgeting process for Rooms Division departments; monitored labor costs and other expenses to ensure maximum profitability.
- Directed staff training and development activities, including orientation, customer service skills, safety, sanitation procedures and team building exercises.
Director of Food & Beverage
Fairmont Chateau Lake Louise
Lake Louise, AB
01.2018 - 01.2023
- Directed all facets of F&B operations across seven venues, generating revenues of up to $39 million and departmental profit of 26.9%.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Supervised the selection, training, development, and evaluation of staff members.
- Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
- Played a key role in capital projects, including two restaurant expansions with full kitchen renovations and branding packages.
- Coordinated with vendors to ensure quality products at competitive prices.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
Assistant Director of Food and Beverage
Fairmont Chateau Lake Louise
Lake Louise, AB
01.2015 - 01.2018
- Recognized as Leader of the Month and Quarter for exemplary performance.
- Elevated overall GOP from 25% to 27.5% through payroll optimization and expense controls.
- Boosted colleague engagement to 88% through enhanced communication and development initiatives.
- Maintained the highest levels of quality assurance in all areas of food and beverage operations.
- Managed daily operations of the Food and Beverage Department including staffing schedules, training activities and customer service issues.
- Analyzed reports from point-of-sale systems to identify trends in sales volume or customer preferences.
Director of Food & Beverage and Catering
InterContinental Toronto Yorkville
Toronto, ON
01.2008 - 12.2014
- Implemented sales development programs for catering sales managers, resulting in increased revenues for restaurant outlets.
- Drove revenue growth for Signatures Restaurant and Proof Vodka Bar through strategic initiatives and innovative offerings.
- Established key vendor relationships to enhance beverage program and reduce costs.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
Director of Retail Food Services
Marek Hospitality
Toronto
01.2007 - 12.2008
- Managed franchise operations, cafeteria, and catering services, focusing on service improvement and client satisfaction.
- Developed and implemented catering service manual to enhance service quality and consistency.
- Achieved significant operational improvements and client relations through effective communication and training.
Education
Bachelor of Commerce Hospitality And Tourism
Ryerson University
Toronto, ONSkills
- Guest satisfaction
- Leadership Development
- Performance Analysis
- Revenue optimization
- Capital Planning
- Budgeting and Forecasting
- Brand Development
- Detail Oriented
- Strategic Planning
- Revenue Optimization
- Cost Control
Accomplishments
- Leader of the Month and Quarter in 2018 as Assistant Director of Food and Beverage
- A member of the executive team wining hotel of the Year in 2018
Timeline
Director of Rooms
Fairmont Chateau Lake Louise
01.2023 - Current
Director of Food & Beverage
Fairmont Chateau Lake Louise
01.2018 - 01.2023
Assistant Director of Food and Beverage
Fairmont Chateau Lake Louise
01.2015 - 01.2018
Director of Food & Beverage and Catering
InterContinental Toronto Yorkville
01.2008 - 12.2014
Director of Retail Food Services
Marek Hospitality
01.2007 - 12.2008
Bachelor of Commerce Hospitality And Tourism
Ryerson University