Summary
Overview
Work History
Education
Skills
Page
Extracurricular Activities
References
Languages
Timeline
Generic

Matthew Franzoi

Oakville,ON

Summary

Highly motivated Student-Athlete with part-time customer service orientation and interpersonal and communication skills to handle multiple tasks in fast-paced environment.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Representative

Less Mess Inc.
05.2020 - Current
  • Receive orders and answer questions for customers on related products
  • Process and enter orders, ensuring accuracy
  • Problem solve customer issues and promote sales
  • Perform excellent customer service at all times.

On-Ice Skills Instructor

Pivotal Hockey
08.2016 - Current
  • Challenging students to improve and develop skills with on ice instruction
  • Organize groups of children based on age and skill level
  • Demonstrate on ice drills correctly for students and encourage effective participation
  • Shoot pucks according to the goalie's skill level and make sure they can improve on every shot
  • Ensure a positive and helpful attitude for the children so they work hard and have fun.

Inside Sales Representative

Draglam Salt Inc.
09.2020 - 03.2021
  • Cold call companies and promote related product (numbers) and commissions
  • Handle a large volume of calls, ensuring effective customer service techniques
  • Input orders into tracking system and follow up with customers on orders
  • Organize lists to track customer activity and monitor sales trends
  • Problem solve issues as they arise
  • Utilize related software (Microsoft Word, Excel, Outlook email).

Senior Ice Skills Instructor

The Town of Oakville
11.2019 - 12.2020
  • Plan and organize activities for on ice instruction and skills for adult skaters
  • Provide challenging assignments to effectively improve and develop skills
  • Demonstrate on ice drills and encourage effective participation
  • Demonstrate shooting techniques and ensuring progress and improvements
  • Ensure a positive and helpful attitude for all students to promote an enjoyable experience.

Camp Play Leader (Seasonal)

The Town of Oakville
05.2018 - 08.2019
  • Program plan, work with co-workers and set up activities to make camp fun for the children
  • Promote the HIGH FIVE 'Principles of Healthy Child Development'
  • Engage the children in activities ensuring inclusion for all in a safe environment
  • Communicate effectively with children and ensure cooperation among their peers'
  • Problem solve issues as they arise.

Education

Double major: Management & Business and Economics -

Skidmore College
Saratoga Springs, NY
05.2026

Enrolled in part-time school at the DeGroote School of Business - Business Administration

McMaster University
Hamilton, ON
04.2022

High School Diploma -

Holy Trinity Catholic School
Oakville, ON
06.2019

Skills

  • Call Control
  • Escalation Management
  • Word Excel Powerpoint
  • Account Management
  • Decision Making
  • Customer Service
  • Time Management
  • Telephone Etiquette
  • Order Processing
  • Sales Techniques

Page

2

Extracurricular Activities

  • Currently a member of the Skidmore Men’s Ice Hockey Team (NCAA)
  • Played 3 years of junior hockey with the Burlington Cougars in the Ontario Junior Hockey League
  • Won the 2017 leadership award for dedication and perseverance (Toronto Jr. Canadians AAA)
  • Great work ethic shown through commitment on and off the ice.
  • Assisted with special needs children in the school community. (Best Buddies)

References

References available upon request.

Languages

English
Full Professional

Timeline

Inside Sales Representative

Draglam Salt Inc.
09.2020 - 03.2021

Senior Customer Service Representative

Less Mess Inc.
05.2020 - Current

Senior Ice Skills Instructor

The Town of Oakville
11.2019 - 12.2020

Camp Play Leader (Seasonal)

The Town of Oakville
05.2018 - 08.2019

On-Ice Skills Instructor

Pivotal Hockey
08.2016 - Current

Double major: Management & Business and Economics -

Skidmore College

Enrolled in part-time school at the DeGroote School of Business - Business Administration

McMaster University

High School Diploma -

Holy Trinity Catholic School

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Matthew Franzoi